Holiday home with private pool near Disney

Thank you for your feedback. We are glad that your stay was generally peaceful. However, we would like to clarify that one of the exterior security cameras was disconnected during your stay. At first, we believed it was a technical issue with our monitoring company, but after further investigation, we confirmed that the camera had been tampered with. Our exterior security cameras are an important part of the property’s safety measures, and disconnecting or manipulating them is a violation of our house rules. We appreciate your stay and always strive to provide a positive experience for our guests, but it is equally important that all house rules are respected. We wish you all the best in your future travels.

Thank you so much for your review 😊

Hello Quincy, Thank you for your feedback. We sincerely apologize that the pool did not meet your expectations during your stay. However, we would like to clarify that no concerns regarding the pool were reported to us until four days into your reservation, after most of your stay had already passed. Had we been notified earlier, we would have addressed the matter immediately. The pool motor issue was unexpected, and arrangements were made to replace it as soon as possible. We would also like to note that the guests prior to your stay did not report any problems with the pool. Additionally, the pool is professionally cleaned once a week as part of its regular maintenance schedule. We always strive to provide the best experience possible for all of our guests and appreciate your understanding.