Our family of 7 had a great stay at Villa 9 in Palmas. Our friends rented Villa 18 which was also very nice. We arrived around 6p and Jay explained earlier how to get into gated complex & also our unit. In order to get into main door, you must climb up a couple flights of stairs which was not an issue for us but could be for those with restrictions. The place was very nice inside. Kitchen was smaller than expected (the built-in overhead microwave was broken and a working countertop microwave was substituted which took up a good amount of counter space), not a big deal - we improvised and it was fine. Good amount of pots and pans and baking sheets, as well as silverware and bowls. Plenty of dishes/cups. Oven & dishwasher were small (kitchen in unit 18 seemed to have a better layout for larger group). Knew this was Jay’s newer acquired rental and not sure if still making updates. After a day, Jay reached out via text to see if all was OK - I asked him if there was a blender in the unit, there was not but Jay had a brand new one, in new box at my door within a couple hours! Very nice! The air conditioner on the main floor worked well but had troubles with upper air conditioner. Jay had a service tech come the next day but never seemed to work well. Jay felt bad about air & was going to fix & possibly replace. Location to pool and beach were perfect! We really enjoyed and WILL be back. Recommended Jay’s rentals to family friends coming in summer!