Flip Side Oasis | 300 Steps from Pensacola Beach, Private Pool & Hot Tub

Thank you for your feedback. We’re glad to hear you enjoyed your stay overall. We didn’t receive any reports of concerns during your visit, but we always appreciate hearing from our guests afterward as well. Each property undergoes a full evaluation at the close of the summer season, and your comments will be included as we review and plan updates. We hope to welcome you back again soon.

Thank you for your thoughtful feedback! We're glad to hear the house worked well for your group and that you found it clean and comfortable. We appreciate your understanding as we addressed the pool issue left by previous guests, and we’re happy our team could resolve it promptly. We’re also taking your comments about the backyard to heart as we continue to make improvements for future guests.

Thank you for taking the time to share your feedback. We’re glad you enjoyed the property and would like to clarify a few points for future guests. Our digital guestbook and the property description both list the complimentary bikes, and we also sent a text with the waiver link less than 24 hours after check-in to ensure you had the information handy. Regarding the hot tub, our inspection photos show it was clean prior to your arrival, and we didn’t receive a report about any issues during your stay. Had we known, we would have been glad to send our pool vendor out right away to refresh it for you. As for the landscaping, one of Pensacola Beach’s unique charms is its natural vegetation, which not only provides privacy around the home but also helps protect the shoreline from erosion. That said, we’ll follow up with our landscaper to make sure the walkway remains clear and easy for guests to access. On early check-in, we’re unable to accommodate this during high season due to same-day turnovers. When it’s important to guarantee early access, we offer guests the option to reserve the night before, which was available in your case. We truly hope these inconveniences didn’t take away from your time enjoying the pool, beach, and everything the Emerald Coast has to offer. We’d love the opportunity to welcome you back in the future.

We sincerely apologize for the issues you encountered during your stay. This is not the standard of service we aim to provide. This property is fairly new to our program, and each guest's experience and honest feedback help us improve and better understand how to enhance the property for vacation rentals. Your experience was not up to our usual standards, and we appreciate your feedback so we can improve. Regarding cleanliness, we have addressed this with our Housekeeping Team to ensure this does not happen again. We've implemented more thorough quality checks before each guest arrival. Of course, bugs are not part of the vacation home package, and our pest control vendor is on a regular schedule to keep them from crashing the party. Being so close to the Gulf and its sugary white sand beaches offers an idyllic and serene respite from the hustle and bustle of everyday life, but it does mean taking it with a grain of sand 😉 We've reviewed a detailed checklist with our pool vendor so the hot tub and pool are clean and ready for relaxation after a long day of adventure on our beautiful coastal island. It sounds like the layout and accessibility to the up and downstairs of the home were unexpected. We've also taken that feedback and updated the listing to more accurately describe the way guests will move through the home. We're so thankful you took the time to detail for us the issues you encountered during your stay. Thank you again and we hope to see you again soon!

Thank you for taking the time to share your experience with us. We deeply apologize for the inconvenience you encountered during your stay at our property. Your feedback is invaluable to us as it helps us improve our services and ensure a better experience for future guests. We understand how disappointing it must have been to arrive and find the hot tub empty, especially in January when it was a key feature for your stay. We regret that there was a breakdown in communication regarding the status of the hot tub before your arrival. It was never our intention to inconvenience you in any way. Upon receiving your call, we immediately took steps to rectify the situation by arranging for a third-party technician to address the hot tub issue. However, we acknowledge that the delay in their arrival compounded the frustration you experienced. Please accept our sincerest apologies for the inconvenience and disappointment this situation caused you. We truly value your patronage as a local guest who frequents Pensacola Beach, and it's disheartening to hear that we fell short of meeting your expectations on this occasion. We assure you that we are taking proactive measures to prevent similar issues from occurring in the future. We would be grateful for the opportunity to make it right and regain your trust. Should you consider staying with us again, please reach out, and we will ensure that your next experience exceeds your expectations in every way possible.