2/10 – Terrible
Dusty F., Wetumpka, AL
28 janv. 2024
Points forts : Propreté, arrivée
Points faibles : Communication, emplacement et exactitude de l’annonce.
Not the best experience…
This was supposed to be a two bathroom situation and upon arrival one bathroom had no water in the toilet at all and the walking machine was taped closed to not be used. There was a broken lamp shade that was just hanging there, which ok no biggie but then there was a broken kitchen chair that was left that could have been potentially sat in and fallen out of. When we started getting ready for bed and making sure all exit doors were locked we found that there was a door in the front bedroom that led outside that would not close so the way so I walked outside to make sure it wouldn’t open and it did. I was able to pull open the supposedly locked door we tried our hardest to push the door from the outside to make it close securely but it would not, there were literal cracks in the door that I could see the light coming from on the outside when walking up to it so the room was freezing. I let the host know about the one bathroom not working he said thanks and he’d get his maintenance team over on the next day to check on that. Then I informed him of not being able to close and lock the door securely and that we couldn’t stay there because it wasn’t safe for five women to stay in by themselves since they area it’s in isn’t the greatest looking area. There was no response and the host tried to block me in the app… I made a formal complaint then to VRBO and was told that because we left the property before telling VRBO that they couldn’t do anything for us except contact the host.
Dusty F.
Séjour de 1 nuit en janvier 2024
