When we arrived around 8:30pm we found the property had not been cleaned at all from the previous tenants. All the beds were unmade, food all over the counters, everything was filthy. We were not able to get in contact with the owner right away and had to try calling VRBO. They were not helpful at all. We finally got in touch with the owner. It was agreed upon that they would pay for our hotels, not charge us for the first night, and waive the cleaning fee. They promised to have the property cleaned first thing the next morning. We had to find hotels for the night (which were dog friendly) and get everyone moved. To her word, she did get the place cleaned the next morning and we were able to move back into the home. Regardless of this snafu which I understand can happen with cleaning crews, the property is worn down and in need of minor repairs and upkeep. It is a 3 star property. Toilet paper rolls were down, walls needed to be repainted, carpet needed to be cleaned, just wear and tear that needs to be addressed. It is in a transitional neighborhood, but location in general is good. When it came to getting refunded for the first night, the owner did not refund our first nights rental of the home as agreed upon, but only covered the cost of the hotel and the cleaning fee. Overall it was a frustrating experience. The house was not as nice as the phots make it appear, but it is fine and it is in a convenient location.