Cape Cod Family Retreat – Spacious Home with Fenced Yard, Near Beaches

Thank you so much Sarah for your review. I am so glad to hear you had a wonderful time here and found the location convenient. We look forward to welcoming you back in the future!

Hi Deirdre, Thank you so much for staying at our property again. I am sorry to hear about your experience. Actually we do have gas line connected to the grill per the detailed instructions I sent out prior to your trip. "If you use grill you need to connect it to gas coming from the house" and other details on how to use it. Sorry if it was confusing. I hope you would give me an opportunity to serve you again in the future and I will be sure to clarify how you can use the grill. Thank you!

Thank you so much John for staying with us. I am so happy to learn that you had a great time and you loved the house and enjoyed the comfortable beds. September on the Cape is my favorite time of the year to enjoy the Cape and I look forward to hosting you in the near future! Best, Rachel

Thank you Jane. We would love for you to come back with your husband next time!

Dear Kristi, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or disappointment you experienced during your stay. We are committed to ensuring guest satisfaction and continuously strive to improve based on valuable feedback like yours. We want to first address the issue you raised regarding the lockbox. It is important to note that this was an isolated occurrence, as our previous guests have never encountered any difficulties. Furthermore, we want to emphasize that we maintain close communication with our guests during the check-in process should any issue arises. As soon as we heard from you about not knowing how to operate the lockbox, we took immediate action and arranged for someone to assist you and make sure everything else was ok. Additionally, we prioritize cleanliness and safety, which is why our cleaners work hard to clean and disinfect between stays. We apologize if the cleaning smell was unpleasant and will look into alternative solutions. We understand that everyone has their own unique needs and preferences, and we strive diligently to strike a balance and cater to a wide range of guest requirements. Despite the challenges you encountered, we hope you were able to find some positive aspects during your stay, such as our pleasant exchanges. We have also taken the initiative to offer you complimentary stays as a gesture of our commitment to rectify your experience. If there is anything else we can do to address your concerns or if you have any additional feedback, please do not hesitate to reach out to us directly. We truly appreciate your choice to stay with us and sincerely hope to have the opportunity to welcome you back in the future, so we can provide you with an enhanced experience. Thank you once again for your understanding and support. Best Regards, Rachel