Perfect Group Stay! 5BR Home with Private Pool & Comfort

Thank you for your feedback. We sincerely apologize for the disappointment regarding the pool. Unfortunately, the issue was identified during a routine inspection on the day of your arrival, and we notified you as soon as we were informed to ensure transparency. We understand how important the pool was to your family's plans and regret the inconvenience this caused. We also apologize for the clogged shower and the temperature concerns in the basement. These issues have been addressed with our maintenance team for immediate review and resolution. We appreciate you bringing these matters to our attention and are glad you found the home spacious and family-friendly. Your feedback helps us continue improving the guest experience.

Thank you for your feedback and for acknowledging our responsiveness, the comfort of the beds, and the space the home offers. I sincerely apologize for the maintenance and cleanliness issues you experienced upon arrival. This is not the standard we strive to maintain, and I understand how disappointing and inconvenient this must have been ;especially given the needs of your disabled family member. Regarding the shower door, once the issue was reported, we immediately contacted our maintenance team. Unfortunately, they were unable to access the property until the following day, which coincided with your checkout date. I understand that this timing did not provide a workable solution during your stay, and I regret the frustration this caused. As an immediate goodwill gesture, a late checkout was offered, though I recognize it did not resolve the underlying concern. All issues raised have since been addressed with our maintenance and cleaning teams, and additional inspections have been implemented to prevent a recurrence. Your feedback has been taken seriously and is helping us improve how the property is managed moving forward.