Cottage au bord du ruisseau : Évasion dans les Blue Ridge Mountains!

Steve, the homeowner would like to pass along the following message: "Thank you for your suggestion concerning our well water. We will certainly take that under consideration. Meanwhile, we continue to assure our guests that the water is safe and used by the owners. Additionally, we continue to provide plenty of bottled water for guests who may not feel comfortable with drinking it when there is discoloration due to iron content. This characteristic of our well water is always explained when you book our place so there are no surprises. We are so glad you had a great time at our place and hope you will return soon. Julia and Gil Rowe, owners." Best, the Evolve Team

Hi Melody, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: - We strive to provide our guests with a great guest experience, so we were both surprised and disappointed to hear your feedback and want to take a moment to address your concerns. - We are sorry to hear that your stay did not meet your expectations. - We regret that you experienced an odor upon arrival. We did not receive your email and wish you had brought this to our attention when we spoke on the phone the morning after you checked in. We're glad to hear that after a day or so, the issue was alleviated. We perform regular walkthroughs to ensure everything is in order and did not notice any odor prior to your arrival.- We understand that bed comfort is subjective. Our mattress is a $900 Puffy mattress that is relatively new and generally receives positive feedback. We have slept on it ourselves and found it comfortable. The other beds are firm, which some guests prefer.- We take our listing accuracy seriously and use professional photographers so we can be sure that our images accurately reflect our property and guests can decide before booking if the home, decor, and furnishings meet their expectations. It is important to note that our listing includes a photo of the TV, but we're sorry if it didn't meet your expectations.- Our property is indeed located in a scenic area near the Blue Ridge Parkway, which is only a short 5-mile drive away. Though it does require a drive through rural areas, the natural surroundings are part of the charm that many guests enjoy.- The pricing structure, including any additional fees, is clearly stated at the time of booking. We strive to provide value for our guests.We strive to create a comfortable and welcoming environment for all our guests, and we regret that your experience was not up to par. We appreciate your positive note about the creek, and we hope you were able to enjoy that aspect of your stay.Thank you again for your feedback. We will use it to make necessary improvements. We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.