Please tell me how you can rent one home through VRBO, get THERE, and it’s not the house you rented. For this price, I fully expected to get what we paid for. The picture you have posted above is NOT the house we were placed in. This was fraudulent. I expected stainless steel appliances but arrrived to find a dishwasher that didn’t work, a dirty gas stove and microwave, standard refrigerator, and the home furnished with garage sale leftovers. NO FAMILY ROOM as promised either. The property manager, Bao, offered to show me the property we DID book so I met her there. In broken English she explained that she was confused and she double booked this house so she placed us in the other house which was bigger. We went in and I was uncomfortable because there were obviously people staying there as there were women’s underwear hanging on the shower rod, and clothes and food unpacked, and it appeared that folks were settled in for the long term. This house was so nice, yet she insisted the house she gave us was nicer! Really? She said “I gave you better house. This house not nice!” Well, I thought it was VERY NICE. I couldn’t even find the house she substituted on VRBO. And, my text messages to her clearly outlined that I was not at all happy. Days later, I found the house she substituted on VRBO. The photos are absolutely misleading and do not depict the true condition of the home. Additionally, there is a heating issue with this house. It is not properly vented and even with the vents turned off, it was still 82 degrees upstairs while the thermostat was set at 70. The bedroom upstairs was not useable. Additionally, there are little things that attracted us to the original house we selected. There was a crockpot shown in photos, so we planned meals around this convenient option. No crock pot either. And, the paint in the house has been slapped on the walls for the most part, except behind the toilet and wherever they thought you couldn’t see. So embarrassing when we hosted a game get together for patients staying over the Christmas holiday. The house has algae growing across the front, untrimmed bushes, and generally unkept.
I have actual pictures of the home we stayed in. There was nothing else available in close proximity to St. Mary’s Hospital so we were stuck. Please tell me where to send pics and the text conversation I had with Bao, the PM. We are looking into filing a complaint against VRBO and the property manager for fraudulent advertising.