When we first arrived the first thing that stood out was the Garage door had multiple broken windows and one that had a garbage bag taped over it with the others just open, understandable but odd. When we first opened the door the first glaring problem we saw was a sign on the sliding door saying the Hot tub was broken, one of the reasons we chose this property and it was already known it was broken but not communicated before we booked, frustrating to say the least. Since that was such a last second problem and with Labor Day weekend I didn't want to deal with the hassle of finding a new place. I decided to make myself a coffee and immediately the Keurig machine doesn't work, tried different outlets, nothing, Contact the host they're nice and by the time they get back to me, I had already found a second machine in a kitchen cabinet that actually worked, Odd but whatever. No AC in the home, the overhead ceiling fan didn't work and between the 8 people we had, we found one working Box fan, luckily 2 windows had screens so we could let the cool mountain air in (many others had no screens) The views are beautiful, the place was decent, the lack of care for the home and general odd things like dead batteries and no welcome booklet like most places, were able to be overlooked. If you want a run down vacation home managed by a property management company that has a deck that is sagging, barely attached to the home and a broken hot tub, Welcome to Silverheels Mountain stay.