I selected this property over less expensive options because it advertised hotel-style support with a staffed front desk. Traveling with my daughter, I was willing to pay more for the peace of mind of having assistance available if needed. Unfortunately, that expectation was not met. Our first impression was disappointing. We arrived early and were told we’d receive a text when the room was ready. After returning later and waiting in the lobby, we saw housekeeping leave the floor. Eventually, the front desk employee, Mary, slid the keys across the counter and motioned for us to come over. There was no welcome, no effort.We were simply handed keys and sent on our way. The shampoo, conditioner, and body wash dispensers were empty. I reported it through VRBO and was told someone would refill them. Four days later, they were still empty. Before booking, I specifically confirmed that beach towels and beach chairs were provided. We received towels but no chairs and were later told they were unavailable. This was one of the reasons we chose this property. The location is excellent, but the customer service and lack of follow-through were disappointing. I was also told laundry detergent would be provided free of charge, but it was not available until 8:30 p.m. the night before checkout. Guests should also be aware that the laundry facilities cost 3 per load to use. Sometimes paying more for a piece of mind isn’t all it’s cracked up to be.