Dunes of Panama E1702 - Sunrise & Sea Breezes w/Free Beach Service

Thank you for visiting! We’re glad you enjoyed your stay. We only wish you had shared what we could have done to make your experience a 10/10. Your feedback is very important to us and helps us improve for future guests. We hope to have the opportunity to welcome you back again!

Dear guest, Thank you for your review and for the wonderful 10/10 rating! We are delighted that you enjoyed your stay. We do want to address your comment regarding the tile flooring, as we take cleanliness very seriously. Our housekeeping team follows detailed cleaning procedures, and our inspector walked through the unit wearing white socks before your arrival and did not notice any issues, which makes your experience surprising to us. We wish you had mentioned this during one of our many conversations throughout your stay, as we would have gladly sent our staff back to inspect and address the concern immediately. Guest satisfaction is very important to us, and we always appreciate the opportunity to resolve concerns while our guests are still in-house. Thank you again for your kind words and excellent rating. We are thrilled that you otherwise enjoyed the unit, and we look forward to welcoming you back on your next visit!

Thank you for taking the time to share your feedback. We're glad you enjoyed the room and its beautiful view. We're sorry to hear that parts of your stay did not meet your expectations. Regarding the refrigerator, it was operating properly during your stay. As noted in our check-in information, when a refrigerator is stocked with room-temperature groceries, it can take several hours for everything to cool. We advise guests to check again the following morning and contact us if items are still not cold. We're glad the refrigerator reached the proper temperature overnight. Regarding the air conditioning, the thermostat is set with a minimum temperature of 68–69°F to help prevent the system from freezing, which is standard for this type of equipment. We were not made aware that the room felt too warm overnight. Had we known, we would have been happy to provide additional fans or explore other ways to improve your comfort. As for the showers, we appreciate your feedback. The shower dimensions are standard for the building, and the primary bathroom showerhead is adjustable. While we have not previously received similar comments, we understand that preferences and comfort can vary from guest to guest. We appreciate your comments, as they help us identify opportunities to improve the guest experience. Thank you again for staying with us, and we wish you all the best in your future travels.

Thank you so much for your wonderful review! We are thrilled to hear that you found the property comfortable, cozy, clean, and peaceful, and that you enjoyed the décor. It was a pleasure hosting you, and we truly appreciate your kind words. We look forward to welcoming you back for another stay in the future!