LODGE FANTASTIQUE - INSTALLATIONS ET WiFi GRATUITS

Hi Dawn, Thank you for your great review. I’m sorry you had an issue with the washing machines on site. I hope you were able to let reception know so they could reimburse you for the money you spent on the wash. Please do get in touch with us if you’re coming to Newquay again. We’d be delighted to welcome you back! Kamla

Hi Karen Thank you so much for taking the time to leave a review. I’m so pleased to hear that you enjoyed the break despite the niggles we had over the additional bedding - that was purely down to miscommunication between me and the housekeeper, for which I apologise. I’m very pleased that you got out on most days to explore and enjoy the amazing local attractions. Best wishes

Hi Sue, Thank you so much for your lovely review. We’re really happy to hear that you had a wonderful holiday and were able to make some special family memories. We’re sorry that the children were disappointed, but we hope you were able to find some great alternative activities and options to keep them entertained and having fun. We’d love to welcome you and your family back to Newquay in the future, so please do get in touch if you’re planning another visit. Warm wishes, Kamla

We are happy you and your family enjoyed your stay in our lodge and it suited your family size. Please do get intouch with us if you wish to Newquay again

Hi Jean, Thank you so much for your wonderful five-star review! It means a great deal to us. We deeply appreciate your feedback and are delighted that the experience was perfect for your family get-together. Kamla

Thanks for taking the time for posting your positive comments, we are very pleased you enjoyed your stay and the lodge was able to accommodate you and your families need and was able to make it enjoyable for New Year. We look forward to your return visit. Kamla

Dear Richard, Thank you very much for your kind feedback. We are very pleased that you enjoyed your holiday in Cornwall and that you found the lodge to be spacious enough for your group. Warmest regards, Kamla

Hi Les, Thank you so much for your positive review. We’re really happy to hear the house and location suited you and your family. The pool is usually fairly quiet, so it sounds like you may have just caught it at a busy moment—sorry about that! We’d love to welcome you back again soon. Best regards,

Hi Nicole, Thank you very much for the excellent review. We very much appreciate your positive feed back. We look forward to hosting you again in the future when you decide to visit Newquay.

Hi Ruth thank you very much for your review. We are happy the lodge suited you and your family. Look forward to seeing you in future if you decide to visit Newquay with your family again.

Hi Carol, We’re sorry to hear you were disappointed with the activities onsite. There is a wide range of facilities for our guests to enjoy, including tennis courts, outdoor play areas, an arcade, and both indoor and outdoor swimming pools. We’re also proud to offer the biggest gym in Cornwall with fantastic weekly classes. For fun with the family, there’s plenty to do such as Slip & Slide, Segway, Laser Tag, and our 16-hole Mini Golf course, soft ball play and outdoor play area. All the details are available on the Atlantic Reach website site of things to do and our advert and check in details. As soon as you contacted us about the picnic bench, we asked reception to arrange a replacement, and this was completed within a few days. There is a dedicated grounds and maintenance team working year-round, but we will raise this with the site to ensure standards continue to be met. Onsite Shop: We do have “The Hut,” open daily from 8am–8pm, which provides essential items and amenities.

Thank you for taking the time to share your thoughts and experiences after staying with us. It is with sincere regret that we read your comments about the decline in appearance of the site. This is a short term issue as the resort has invested heavily on providing additional services for guests, such as the splash and slide and maybe took their eye off the ball on site maintenance. Please accept our apologies for any disappointment you experienced on your recent visit, we will be reporting your comments to the site. We understand how important first impressions and a well-cared-for environment are to our guests, Thank you again for your honest feedback. It is only through comments like yours that we can continue to improve and provide the quality experience our guests deserve.

Thank you for taking the time to share your experience. We are pleased that you found the accommodation clean and spacious, and that you appreciated the location. We regret to hear about the challenges you encountered with signage, the pool booking system, and outdoor facilities, and we appreciate your constructive suggestions regarding an onsite shop and activities for teenagers. Please be assured that your feedback has been shared with our management team for review, as we are committed to improving our guests’ experience. We do hope to welcome you back in the future.

Thanks for taking the time for posting your positive comments, we are very pleased you enjoyed you stay and look forward to your return visit. Thank you very much for recommending us to your family and friends.

Hi Adam thank you for your great review. We are happy to hear you enjoyed your stay and were able to explore Cornwall easily from our location. Look forward to you staying with us again. Kamla

Thank very much for your positive feedback. We are happy to hear you enjoyed your stay in our property and time in Newquay. The location is perfect to explore Cornwall.

Dear Richard, Please accept my apologies - I have only just realised that we hadn't responded to your review. We did have some discussions following your stay and I thought that we had brought the matter to a close. By way of background, this was a very late booking, made on 28 December 2019 for a stay commencing the very next day. We contacted you to advise that we had just booked out this property to another guest. We did however endeavour to find you an alternative property on the resort. The resort was of course very busy at that time of year but after number of enquiries and calls, we did find a property that was available, although it was not a property that we own or were familiar with. We explained to you that we didn't know that property and could offer no information, except that it was the same size and layout as ours. The property you stayed in is not the one that is advertised on this website and you were made aware of this before you started your break, albeit we were in communication late into the evening on 28th December and your break started the next day. Unfortunately, as it turned out, the property had not been maintained with the same level of care as ours and you were understandably disappointed on your arrival the next day. We were just as disappointed as you because we really do wish for our guests to fully enjoy their experience and go home happy. To compensate you for your poor experience, we did agree to offer you compensation and this was transferred into your account on 29 January 2020.