BrightwaterVilla. Lake view, west facing extra large pool deck, lanai, hot tub

Welcome to our growing band of satisfied returning guests. Thank you for your repeat booking. Best wishes, Sue and Dave

Thank you for your nice review. We are very pleased you enjoyed your vacation and appreciated our home.

Thank you for your great review. We are pleased you enjoyed your stay, and appreciated our home and facilities. Best wishes, Dave and Sue

Thank you for your wonderful review. We love our Florida House and genuinely want others to love it too. There is nothing we like more than to see a guest saying they wish to return and we look forward to welcoming you again. Best wishes Sue and Dave

It's great to hear you enjoyed your stay and appreciated our home. We will be very pleased to welcome you back. Thank you.

Thank you for your great review. We are always very pleased when our guests appreciate our home and resort, and enjoy their vacation. We look forward to welcoming you back.

Thank you for your review. We are pleased to hear you enjoyed your stay. We are very surprised to read your comment about hand soap and toilet rolls, as we were in the villa before you and there was definitely soap and toilet paper when we left. I wonder if you missed the soap which is small bars in yellow wrappers, but as for toilet rolls we really are at a loss. We passed on your comments to our property manager, who assured us there was a toilet roll and soap in each of the four bathrooms so it's a mystery. We apologize if you feel we fell short of your expectations and our standards.

Thank you. It's good to hear you enjoyed your trip and appreciated our home. Best regards, Dave and Sue

Thank you for the review and we are so glad you had a memorable Christmas at Brightwater Villa. We are always happy when our guests say they want to return. It proves to us we are doing something right. We look forward to hearing from you in the future. Best wishes, Sue and Dave

Thank you for your review. I thought I had fixed the toilet flapper. Our maintenance guy will take a look.

We are pleased you enjoyed your stay at our home. Regarding your comments - to start you off, we provide 2 dishwasher tablets; hand soap in bathrooms. Salt and pepper in larder.

Thank you Kimberley for taking the trouble to write a review and for the nice things you have said about our home. One of the reasons we chose this house was because of the extra large pool deck overlooking the lake. I am glad your daughter loved our Princess room, we have actually put new comforters in that room now, but they still have the Princesses on them. We have never managed to get to Cape Canaveral at Launch time but we did once see a shuttle go over our pool deck, it looked like a large firework! I am glad you mentioned our Management Company, we are aware how very lucky we are in having such a fantastic company actually based on the resort. So glad you had a perfect vacation, that is our wish for all our guests. Best regards, Dave and Sue

Thank you for your feedback which we are progressing (1 toilet roll supplied in each of the 4 bathrooms)...and your nice review. We are pleased to hear you enjoyed your vacation and appreciated our home.

We are so pleased you had a comfortable, relaxing stay and appreciated the beautiful view from our pool deck. We eat most of our meals outside as we never tire of watching the different wildlife on and around the lake. thank you for choosing us, hopefully you will bring the rest of your family another time. Best wishes, Sue and Dave

Thank you for your review. We are pleased you enjoyed your vacation. We are a self catering home, with toiletries and cleaning products for guests first day. If you had reported any cleaning issue to us or our property managers it would have been rectified. As you know, we promptly answer emails. We are glad you found the villa comfortable even if the decor is not to your taste. Mattresses, bedding, towels are regularly replaced. We have a continuous replacement programme for appliances and furniture, most recently a new stove.

Thank you for your great review. It's nice when guests appreciate our home, facilities, and our efforts. We look forward to welcoming you back with friends. Best wishes, Dave and Sue

Thank you for your nice review. We are pleased to hear you enjoyed your vacation, and hope to welcome you back.

We were disappointed to read this review. We are hands on owners who normally visit 2 or 3 times a year, carrying out continual improvement, planned maintenance and replacement. Sadly due to the pandemic, the US borders have been closed to us since March 2020. We test all mattresses on each visit, replacing 3 last time out in January 2020. The mattresses you were unhappy with will now be replaced. Our pool is larger than average at 26' x 13', with the hot tub standing separately under the lanai. Our extra large pool deck may give a misleading impression of pool size. We provide household supplies for kitchen and all bathrooms for your first day or 2, as is common practice for self catering vacation homes. Storm damaged pool screens are replaced as required. Our property manager is on hand for you to report any maintenance issues needing to be carried out during your stay. We apologise for the dirty high chair. It has been highlighted to our cleaners. We are hoping to be allowed into the US in September, and that you will return in the future to see our home at its best.

Thank you for your great review. We are always pleased to hear our guests have enjoyed their vacation and appreciated our home.

Guest had his own pool tester...in 13 years of ownership we have never experienced this before. Our pool and hot tub are serviced and chemically balanced weekly. Hot tub drained before each guest arrival. Our manager and pool tech confirm that all was good with pool and hot tub. When our manager visited again the next day, guest was checking out. VRBO withheld payment, investigated guest claim, then ruled in our favor. Our manager did NOT "agree to a refund".