6/10 – Acceptable
Natasha M.
6 août 2021
Points forts : Arrivée, emplacement
Points faibles : Communication
It just wasn't worth it.
So here you are, looking at reviews very much like I was when picking out a property for a quick family getaway. I'll give you the long and the short of it all.
This is the perfect home for someone who would like to spend over two days on the phone with a rental company (Jeeves) that doesn't bother keeping their word or calling you back for hours. If you're someone who believes in doing it and fixing it yourself in a vacation home rental, this is the house for you. Do you enjoy lights not working, coming to a home where the trash has not been taken care of in weeks, appliances don't work, and lights are out, do yourself a favor and read no more, just book it! Is this property, and dealing with the rental company Jeeves worth it, absolutely not. Save yourself some time and headache and just book directly through Encore. If you are like us, your patience and personal time will thank you.
The lengthy (but concise) story of it all: We rented this property for one week in sunny Orlando. I should have known something was up when I read a very specific review about not having hot water, but I said, "Hey, maybe it was a one-off" and booked anyway. Boy oh boy was that a mistake. From the time I pulled up to the property, I was met to overrunning trash on the side of the house filled with flies, signifying that not only had that trash been there for a while, but no one had bothered to pick it up despite being told they pick up trash daily. For me, that was the first strike. As I continued around the house checking as I do with any rental property, I noticed that there was no hot water in the kitchen, a bit odd I said to myself, but I put it on the list. Upon going upstairs to the bedrooms and bathrooms I quickly noticed, no hot water... hmmm this seems to be a pattern. Knowing our party would include a child, I was surprised to find 90% of the overhead lights in the home not working. Sure there were chandeliers, there were lamps, but all the lights above the stairs, in the hallway, even three lights outside on the lanai... simply did not work. So I do, what I normally do when there is a problem at a rental, call the company. Seeing as I arrived after hours, I reported the most immediate concern (the trash and the water) and waited for morning to call again. I stayed a week, with many issues and calls to Jeeves, so I will make this next part of the story as concise as possible. It took two days to get someone to the house to fix the lights and the water
Natasha M.
Séjour de 5 nuits en juillet 2021
