6 BD/ 5 BA/ Paradise Palms (8852 CP)

Hi Rosalyn, thank you so much for leaving us a review! We appreciate all types of feedback, especially when they contain areas where we can improve so we take them very seriously. Just so future guests are aware, we are fair in terms of flexibility when it comes to change of dates or requests for any other alterations and we understand the guest's position due to the inconvenience. However, Rosalyn requested a last-minute change. These alterations are harder to accomplish since the unit was held for the guest since the day they booked it. As soon as the guest completes the reservation and the confirmation letter is sent, we request that all the guest's full names be sent to us in order to add them to the gate system. Rosalyn, unfortunately, did not send us the required names and that is what causes the delay. We are happy to note that the process is very simple, once we have all the names. Our customer support team is always online and their response time is amazing, we kindly ask guests to follow the correct procedures in order to avoid this type of confusion. We care about our guest's experience and we want them to enjoy the home and all attractions our city has to offer. So we work 24 hours to make sure we achieve this goal. Lastly, the pool heating system was turned on the 29th and effectively running on the 30th since it takes 24 hours to warm up the pool. The temperature is always set to around 90 degrees Fahrenheit which is the default on the settings. We encourage guests to be aware of the season when adding the pool heater. The outside temperature may be too low and at some points, the water in the pool may feel a lot warmer than it actually is. This steam effect is due to the surface temperature of the pool being higher than the current temperature outside; on December 30th was around 50 degrees Fahrenheit. We are glad to hear that the pool heating system was functioning as it normally should, we take pride in the amenities we provide. Even though this was a negative review from you, we hope this review is informative to future guests. Kindly, Master