6/10 – Acceptable
Belle V.
21 juill. 2022
Points forts : Arrivée
Points faibles : Propreté
disapointment
condo/rental not compltely finished. Dirty and moldy outdoor furniture which prevented enjoyment of the balcony. Trash bins filled to the top outside, electrical wires exposed all over the pool area, elevator malfunctioned and my 14 year old got stuck and firefighters had to assist. Refrigerator water and ice dispenser were broken, dyers only worked for 1 laundry session then it malfunctioned the whole time, barn doors in master bedroom not adequate width resulting in door coming off track and not closing appropriately, AC not string enough for unit very hot in living room. Top it off the company mentioned they provided beach chairs and umbrellas with service yet we were only serviced 1 day out of the 6 day stay due to the beach chair guy didnt want to work and requested that we make sure umbrellas are attended to 100% of the time. The response from management was "there are several beach chair companies that we could rent from" not caring about our satisfaction.
All and all it was the worst vacation we have ever experienced through VRBO. No customer service, no care of what the vacationers experience and deceit of what they provide vs reality. I would never com back to this property. Definitely, safety concerns with all the remodeling they are doing. This property was not ready to rent.
Belle V.
Séjour de 5 nuits en juillet 2022
