2/10 – Terrible
Lee B.
11 déc. 2023
Points forts : Propreté, exactitude de l’annonce
No Hot Water for entire stay
We stayed at the "Florida Scandi" managed property 12/1 - 12/4.
We came to Orlando to attend our Mother's funeral, and we rented this home for ourselves and other family members. Having no hot water meant that throughout our entire stay, no one could take showers was extremely inconvenient since this was a formal event. They offered to allow us to walk around the block to another house our last day there to utilize its hot water, but by that time the Funeral was over.
When we arrived we noticed 4 things right away 1) two large sticky spots on the floor, 2) There were no directions about how to operate the Hot Tub (very confusing), 3) We had No Hot Water, and 4) the master bathroom toilet kept running on and off, with no way to shut off the water (it kept us up at night, very irritating).
It wasn't until Sunday that we were informed how the Hot Tub temperature was controlled through the office, which was set way too hot for our children and us. So we couldn't use it until Sunday. The only reason we realized this was because throughout our whole stay we had to converse with the office daily about why we still had no hot water which was 1) promised on Friday we would have hot water Saturday, 2) on Saturday we were "assured" that we would have hot water on Sunday, and 3) On Sunday, no one called from the office, nor did anyone show up to fix our hot water.
I have asked for a refund last week, and they have yet to contact me after emails and phone calls. Beware.
Lee B.
Séjour de 3 nuits en décembre 2023
