Near Skiing: Studio w/ Pool Access in Granby!

Hi Lindsey, we’re sorry to hear that your stay did not meet your expectations. After reading your feedback, we followed up with the homeowner, who wanted to share the following:-The pool is currently closed for renovations until November 1 as they transition to a saltwater filtration system. These renovations began earlier than planned, and unfortunately, this amenity was unavailable during your stay.-Regarding your concerns about the parking lot, I confirmed with the front desk that there have been no reports of safety issues or suspicious activity. The parking lot is monitored nightly to ensure all vehicles are registered at the property, and the front desk is available to assist all guests around the clock should any concerns arise.-I understand you experienced issues with the door lock. While this has not occurred previously, the lock system is dated, and new locks for the entire building have arrived and are awaiting installation. I'm pleased that the maintenance crew was able to resolve the issue for you.-I apologize for the difficulties you encountered while logging into the Wi-Fi. I’m relieved to hear that the issue was ultimately resolved, allowing you to stay connected during your stay.-I hope you had a chance to enjoy the stunning mountain scenery and the beautiful fall weather during your stay. Thank you for taking the time to leave your review. We truly appreciate your feedback!

Hi Krystal, we take guest feedback seriously and apologize that your stay did not meet expectations. We followed up with the homeowner after reading your review, and they wanted to share the following:-We're sorry to hear about the discomfort due to the lack of A/C. The absence of air conditioning is clearly stated twice in the property description, but we understand this can still be an inconvenience.-Any noise disturbances, such as the late-night activity in the parking lot, can be reported to the front desk, which is staffed around the clock to help resolve such issues.-We regret that you had to leave and find alternative accommodation. The homeowner has been informed and will respond to your refund request as soon as possible.Thank you for bringing these concerns to our attention. We hope you were able to enjoy your time in the mountains despite the issues you encountered.