Nettles Island, Jensen Beach Home w/ Patio & Grill

Hi Carmen, we appreciate your feedback, and we are committed to providing an excellent experience for our guests. Here are some insights from the homeowner: Regarding the pool passes, we acknowledge that the previous policy was not optimal. However, with our assistance, the board approved a new policy on May 24th, 2024, which is significantly more cost-effective. We regret that this change did not meet the expectations of this guest, and we apologize for any inconvenience caused. It's worth noting that this is the first time we have received a complaint about this issue. Thank you for taking the time to share your review and hope for the opportunity to host you again in the future.

Hi Allison, the right vacation home is everything, and we're glad to hear you enjoyed the spacious property and its location on the canal. We followed up with the homeowner after reading your feedback, and they wanted to share the following:- The property is designed to accommodate up to 12 people with various sleeping arrangements, including a king bed, queen bed, full-size bed, futons, and cots. The third bedroom is a full-sized bedroom with ample space and a large closet, not a closet itself.- We apologize if the furnishings, linens, and supplies seemed old or tired. We will review these items and make necessary replacements to ensure they meet our guests' expectations.- The house and dock area are regularly cleaned, but we will address your comments with our housekeeping and maintenance teams to ensure a deep clean is conducted more frequently.- We offered the option to extend your stay at a substantial discount, as our calendar was open for the nights following your departure. We regret that you did not contact us with any concerns during your stay, as we would have responded immediately to address them.Thank you for sharing your experience with us. We appreciate your feedback as it helps us improve our services and provide a better experience for future guests.