Springfield Rise Lodge - Rotorua Holiday Home

Thank you for your review. We're delighted to hear the property was a great fit for your group and provided a family-friendly space for everyone to enjoy together. Thank you for choosing Bachcare. If there is anything we can do to make future stays even better, we'd love to hear from you. We hope to welcome you back again in the future. Bachcare Reputations & Resolutions Team

Thank you for your wonderful review. We're delighted to hear that the home was clean, spacious, and provided everything your family needed for an enjoyable holiday. It's fantastic to know the extra amenities were well used, with the pizza oven, BBQ, and ping pong table proving especially popular. We're also pleased that the immaculate bathrooms, comfortable bedrooms, and overall comfort of the property made it such an enjoyable place to spend time together. Thank you for choosing to stay with us. We hope to welcome you and your family back again for another memorable getaway in the future. Kind regards, Kenneth Reputations & Resolutions Team

Thank you so much for taking the time to leave us a positive review! We're thrilled to hear that you enjoyed your stay with us and we hope to have the pleasure of hosting you again in the future. Thanks again for choosing to stay with us!

Thank you for sharing your thoughts with us following your stay. We truly appreciate your feedback, and we’re sorry to hear that your experience didn’t meet expectations, especially given how much you were looking forward to celebrating Midwinter Christmas with your group. We sincerely apologize for the issues you encountered with the open fire, oven cleanliness, fridge shelves, BBQ, and wardrobe doors. It’s unfortunate that these things affected your stay, and we’ll certainly address these points with our team. The open fire should have been in working order, and we’ll investigate why it was unavailable during your visit. We also regret that the oven was not up to standard and that the BBQ was in such poor condition—it is definitely not the experience we want to provide. We’re sorry for the inconvenience caused by the electricity issue and for the delay in resolving it. While we aim to resolve any issues as quickly as possible, we understand that this caused significant frustration, and we appreciate your patience while it was being addressed. Additionally, we’re sorry that the property manager didn’t follow up as expected. This is certainly not the level of communication we strive for, and we will make sure to review our procedures to avoid this in the future. We hope to have the opportunity to welcome you back in the future with a much better experience.