The location was GREAT. There were a few cleanliness issues that we had to address upon arrival and it was a bit more dingy and worn than pictured. However, Despite those things we were able to enjoy our vacation with direct access to the beach across the street.
Thank you for your feedback. We're glad you enjoyed the great location and the convenient beach access, and that you were able to have an enjoyable vacation. We also appreciate you bringing the cleanliness and condition concerns to our attention. Your comments are valuable and will be shared with our team as we continue working to improve the guest experience. We hope we'll have the opportunity to welcome you back for an even better stay in the future.
Thank you so much for the amazing 10/10 rating! Weâre thrilled to hear you had such a great experience.
We truly appreciate you choosing to stay with us and are so glad everything met your expectations. Weâd love to welcome you back anytime for another wonderful stay!
606A was very clean, cozy and well stocked. The living room furniture is very uncomfortable maybe add a foot stool or recliner. The door to the washer and dryer on right side keeps sticking hard to get open.
Thank you for taking the time to share your feedback! Weâre glad to hear that Unit 606A was clean, cozy, and well stocked for your stay.
We also appreciate your comments regarding the living room furniture comfort. Guest comfort is very important to us, and we will share your suggestion about adding a footstool or recliner with the owner for consideration.
Thank you as well for letting us know about the washer and dryer door issue. Weâll make sure our maintenance team is made aware so it can be addressed.
We truly appreciate your stay and hope to have the opportunity to host you again in the future!
Thank you for your feedback! Weâre thrilled you enjoyed your stay and found it beautiful. We look forward to welcoming you back next year for the cross country meet!
Thank you for your feedback! Weâre glad to hear you had a great stay and enjoyed the property. We appreciate you letting us know about the sliding glass door, and weâll make sure the latch is repaired promptly. Weâd love to welcome you back on your next visit!
We are so happy that you chose to stay with us for your vacation! We are so happy that we were able to assist in making your vacation memorable! We hope to see you next year!
We always stay at Gulf Shore Surf and Racquet Club when we are in Gulf Shores. The pool is great and the access to the beach is wonderful. We like the location because it is away from all the traffic. This unit it well stocked, nicely decorated and has a great view of the beach. It is a great option for a couple wanting to get away. We will be back.
Loved the location, room, access to bay and ocean. My favorite thing was to come back from the beach and spend additional time on balcony with chaise lounger. I actually read a whole book. Next time Iâll bring the spouse to fish the bay!
The unit itself wasnât bad. It looks as though the owners have tried to upgrade the unit, which was nice. Our issue was with the cleanliness of the unit. When we got there, there were dirty sheets on the dryer, dirty towels in the dryer and a blanket that was dirty, on the bed. The only covering for the bed. I had to wash that blanket before we could use it. The couch which was fabric was wet and smelled like disinfectant, so we were unable to sit on the couch. The sheets on the bed that was made, looked clean, however, when I went to remove the sheets as instructed when we were leaving, the mattress cover had a blood stain on it. It looked like it had been washed and the stain was faded, nonetheless it was on there. I removed the mattress cover, and there was a huge stain on the mattress itself. It was awful. The worst part is when I returned the key to the management company, I left detailed instructions with the key and instead of reading it and contacting me, they charged my credit card for an extra 50 stating I had taken the comforter off the bed. There was never a comforter on the bed when we got there, I am sad for the owners as the unit is pretty. But they need to do their due diligence and get another property management company to manage their property, and definitely another cleaning company. I would never stay at this unit again. The cleaning company had to know the condition of this unit when they said it was ready for rental, which is so wrong in my opinion
Overall, our stay was okay, but there were a few issues that impacted our experience.We lost power for about four hours one evening because the dishwasher and dryer were running at the same time. While the property manager eventually resolved it after several calls, it was not ideal during spring break. We were told to not use use the dryer again until they figured it out. The AC unit was also inconsistent, set at 70, it would swing from very cold to very warm. Lastly, both the bed and sleeper sofa were uncomfortable. We ended up leaving a day earlier because of all the issues.We loved the location and we appreciated th responsiveness, but these issues should be addressed to improve future guestsâ stays.
Thank you for taking the time to share your experience. Weâre glad to hear you appreciated the location and our teamâs responsiveness, but weâre very sorry that several issues impacted your stayâespecially during a busy spring break visit.
Losing power and having to limit appliance use is understandably frustrating, and we regret the inconvenience this caused. We also appreciate your notes regarding the A/C performance and the comfort of the bed and sleeper sofa. These are important details, and we will be sharing your feedback with our maintenance and operations teams to ensure each item is properly reviewed and addressed.
Weâre truly sorry that these concerns led you to shorten your stay. Your feedback is valuable in helping us improve, and we appreciate you bringing everything to our attention.
I loved the condo. Balcony faces ocean. It was very clean with smart Tv in bedroom and living room. However, in order to watch tv you have to have your own netflix account or Amazon Prime and it's slow. But you do have cable.
Everything was great and can't wait to stay again next year.
Everything was great except sand on the balcony and floors. Bathroom floor needed sweeping between toilet and tub. Fan in bathroom also needed cleaning. We would book this condo again.
Thank you for your review and feedback. We do have an inspector that goes behind our cleaners now and that has prevented these issues. Our apologies for your experience. We would love to have you stay with us again. Call us when you are ready to book!
The location is directly across from the beach access so it was easy to get to and that was nice. One elevator did make a funny noise once in a while but it seemed to be in good working order. I would recommend to bring Damp Rid. This condo holds moisture and the floors will be wet with out it. Other than that, It was a nice place to stay.
Our stay was okay. However, the bathroom door lock did not work, nor did the bathroom ventilator. Also we could not figure out how to watch live streaming tv in the bedroom.
Thank you for taking the time to share your feedback. We appreciate your honesty and apologize for the issues you encountered during your stay.
We are sorry to hear about the problems with the bathroom door lock and ventilator, as well as the difficulties with live streaming TV in the bedroom. Please know that we have addressed these concerns with our maintenance team to ensure they are resolved promptly for future guests.
Your feedback is invaluable to us as we strive to improve our services continuously. We hope to have the opportunity to welcome you back and provide you with a flawless stay next time.
Location was nice. Only one operational elevator during our stay. Room was very small. Property was clean, but there did appear to be some kind of mold on the cieling. Beach access was nice but the beach is very narrow in this location. Overall not a terrible stay but wouldnât recommend this place to anyone I know for the cost.
Hello Robert,
We are sorry you ran into these issues.
Mold in the bathroom can be common when there is not ventilation during and after showering. Due to the humidity and temp.
The elevator work is complete and now all four elevators work, instead of two.
Give our office a call when you are ready to book, your next vacation.
Thank you for your feedback. The owners have replaced the bed and updated the lighting to a more natural feel. They also just bought a new recliner. 9/23/22
Communication was poor with property management. The ânewâ elevator stopped working second day we were there. Mold on the ceiling in the living area. Sliding glass door would not lock. Washer and dryer did not work well. At least 2 cycles each time to clean and dry.
Hello Christina,
We are sorry you had this experience. These owners have made some great updates. The bed and recliner has been replaced. They were able to clear any mold out in this unit. They have replaced the sliding glass door lock. The elevators at this location are up and running smoothly. We would love to have you stay with us again.
Upon arrival at Gulf Shores Surf and Racquet Club, I took off my sandals and immediately noticed a considerable amount of sand on floors. No broom was available, so I wet a face cloth and wiped a small area in main room and it was filthy with dirt. It made me wonder when the last time it had been mopped. It was very gross! The rest of the condo was very clean.
I did not contact Poole Vacation Rentals (property managers) immediately as I should have. I waited a day and half. In any case I emailed Angila Sarvold (who is in charge of housecleaning for Poole - ) about the condition of the floors and in reply received an unprofessional response. I can provide email exchange if needed. In the future I will definitely try to avoid renting any more vacation properties thru Poole or those that use Gleam Team housekeeping.
Hello Margaret,
We deeply apologize for these issues. We will be in contact with you, to get further information. I had the housekeeping manager, send me the conversation. She offered to send the cleaner back and to have a broom and dust pan delivered. I can she how the directness, seemed off putting. We certainly do not to seem unprofessional in giving a direct response. We do hope to have you stay with us again.
For quality of accomodations, amenities, and convenience and accessibility of nearby activities, restaurants, etc, Gulf Shores Surf & Racquet Club can't be beat.
The unit needs some serious attention along with the entire complex. The bed was extremely uncomfortable.
Couch was the same the tv operations was completely out of wack. We packed are tennis racquets because the place is called Gulf Shores Surf & Racquet Club the tennis courts had no nets and grass was growing on the asphalt. Only had one elevator working out of 4 spent a lot of unnecessary time waiting on elevators. Some sort of black stuff growing on closet and bathroom ceilings. If I could post pictures I would. I could keep going hopefully you get the end result hereâŠ.find somewhere else to stay! âčïžâčïž
We are very sorry that the tennis courts were closed. We only manage the unit itself, and not the entire complex. On the listing it says: Please forgive our progress as we bounce back from Sally. Some amenities might not be available, during your stay. The owners have since replaced the bed, corrected the mold issue and put a brand new recliner in the unit. We appreciate you taking the time to leave the review. We assure you that the owner has updated this unit .
Very cozy place with great landscaped pool . Has everything you need for cooking . We found black mold in bathroom, dirty furnace filter, and sleeper sofa bed had food crumbs on bed sheets.