República Avenue 3 - Saldanha - Exquisite

Your review is deeply concerning—not because of its content, but because the vast majority of the statements you make are simply untrue. Let’s be clear: * The air conditioning was fully operational. You reported an issue, and our team responded immediately to reset the system—exactly as expected. * Allegations of mold, dirt, stains, and “filth” throughout the apartment are categorically false. This property is professionally cleaned and maintained to a very high standard, consistently reflected in our long-standing guest reviews. * Claims regarding dirty furniture, dusty fixtures, and unhygienic conditions are not only inaccurate but frankly implausible given our cleaning protocols and inspection procedures. * The issue with the outlet was minor, caused by a breaker not being in the correct position, and was resolved immediately upon identification. What is most misleading, however, is your version of how the situation was handled. From the very beginning, your group displayed an unusually confrontational and dismissive attitude. Despite this, we remained professional and accommodating at all times. When you decided—very quickly after arrival—that you wished to leave, we did not object and were fully cooperative in facilitating your departure. The narrative that we were unresponsive or obstructive regarding a refund is entirely incorrect. We engaged as required, but we will not accept pressure to validate claims that are demonstrably false.