8/10 (良い)
Kristen B.
2024年4月3日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Wonderful Week Despite Bumpy Start
This property was as it appears in the pictures. Plenty of space for two families of 4, each with young kids. The kitchen had everything we needed, and the bedrooms and bathrooms were spacious and well-maintained. Hacienda Pinilla is a beautiful neighborhood with great amenities. We enjoyed the mountain biking, massages at the beach club, local beach access, and relative proximity to Tamarindo. Not to mention the monkeys who cruised through the backyard each afternoon and the well-maintained private pool. All excellent!
Our only complaint was that the house had not been cleaned when we arrived after our long travel days. When we contacted the property manager about the lack of cleaning, she came over immediately during the dinner hour on a Monday with two cleaners to fix things up for our first night. The crew then came back the next day and cleaned everything thoroughly. The owner also comped us the night's stay, which we felt great about. The property manager then left us a nice bottle of wine later in the trip. It seemed like this was very much an anomaly for this house, as evidenced by the prompt and professional response and reactions of both the property manager and the owners.
We would have reviewed this property with all five stars but for the initial hiccups.
Kristen B.
2024 年 3 月に 6 泊滞在