Condo was overall fine for our weekend stay. The views were nice from the balcony and the appliances in the kitchen were pretty new. We appreciated the free ticket to Dollywood.However, there was mold on the backside of the sofa bed mattress that we intended to use, but was an obvious deterrent. We had to make do otherwise. We contacted the host after the weekend to let her know. She did not apologize -- she just said she had “no idea” and would “get one up there asap.” In her quick reply, she didn’t take the time to address *our* experience with this moldy mattress, which is listed as a “bed” for a guest. You must see guests as people, even friends, when they stay in your home.Earlier correspondences prior to the trip lacked kind, gracious customer service. My messages seemed to be an inconvenience to her.Unfortunately, it all just felt like a transaction.