Marina Del Castillo 2129 - Manilvaの4人用アパートメント

Thank you for your review and for highlighting our excellent building security, great location, and convenient parking. We appreciate your constructive feedback regarding the safe, the showers, and the welcome pack. While we operate as a vacation rental rather than a hotel, we always want our guests to feel comfortable, so we will look into adding a safety mat for the bath. Thank you for staying with us, and we hope to have the opportunity to welcome you back for an improved experience.

Thank you for your review and for highlighting our excellent location, the spaciousness, the facilities, and the cleanliness of the property. We are very glad these aspects contributed to a pleasant stay. We also appreciate your feedback regarding the directions and the key system for navigating the building. We understand that getting settled in can sometimes be confusing, and we are already working on updating our check-in guide with clearer instructions and visual aids to make arrival and movement around the complex much smoother for our future guests. Thank you for choosing Zapholidays, and we hope to welcome you back for an even better experience next time!

Thank you very much for your detailed review. We’re really pleased to hear that you enjoyed the cleanliness of the apartment, the well-equipped kitchen, and the proximity to the beach and marina. It’s also great to know that the terrace and the secure underground parking added to your stay. We would have really appreciated if you had informed us about these issues during your stay, as we would have been happy to resolve them promptly and make your experience more comfortable. Regarding the rubbish disposal, while this information is not currently specified in the welcome details, we will take note of your suggestion. The bins are actually located just a few steps from the main entrance and are visible upon arrival, but we understand that clearer guidance can be helpful. Thank you again for your comments, as they help us improve our service. Kind regards Zapholiday

Hello, Thank you for your positive feedback! We're glad to hear that you enjoyed the apartment and its location. We appreciate your suggestion regarding a second set of keys and will consider it to improve our guests' experience. We look forward to welcoming you again soon! Best regards, Zapholiday

We understand your comment however, you should have requested additional keys from us, and we would have been more than happy to provide them.

Thank you so much for your review and for taking the time to share your experience! We're glad to hear you enjoyed the great location, the spacious apartment, and the secure parking. We're also happy that our team was able to respond quickly when the boiler issue came up Regarding the cleaning fee, we understand your concern. It covers a professional cleaning service, including bed linen and preparation, which remains the same regardless of the length of stay. That said, we truly appreciate your feedback and will take it into consideration. We hope to have the pleasure of welcoming you again in the future! Best regards,

¡Muchas gracias por su valoración! Nos alegra mucho saber que ha disfrutado de su estancia y que ha apreciado tanto la ubicación como el cuidado en los detalles del alojamiento. ¡Esperamos volver a recibirle pronto! Un saludo, Zapholiday

Dear guest, thank you for your reservation and your comment. We hope to have you in Marina del Castillo next year and be sure our team is here to help with any issue and the cleaning service is available for any problem with the apartment as soon as you notice something and provide the information at our office. We will take good note of your precious comment and be sure this would never happen again in the future. All the best and see you next year. Zap holiday