Windsor Hills Resort! Lovely 3 bed Townhouse close to Resort Amenities

Hi Jill, thank you for your feedback. We are delighted to hear you enjoyed your stay in this townhome. The splash pool is cleaned regularly but as it is an outside pool, plant and sand debris does get blown into the pool area at any given time. Thank you for being such great Guests. Regards, JC Vacation Homes

Hi, thank you for your feedback which I was surprised to read as we did not hear anything from you during your stay. Thank you for advising about the 5th stair which has been repaired since your departure. We are very pleased that you enjoyed the Townhome and its location. Regards, JC Vacation Homes

Hi Don, thank you for your feedback. We are very pleased you enjoyed your stay. We look forward to hosting you again in the future. Regards, Linda at JC Vacation Homes

Hi Ryan thank you for your feedback. The couch has just been replaced by the Owner of this home. There are hand towels in the home in the closets. We do not supply washcloths in our homes. Thank you for advising about the sink - maintenance have now sorted the drainage. Thank you JC Vacation Homes

Hi Amy, thank you for your feedback, which I was surprised to read as we did not hear anything from you during your stay about any issues at all. If you had advised about the stairs, our Maintenance team would have come to inspect it and sort if required. We take Guest safety very seriously. This home is self catering as advised and the starter times are clearly described in our Checkin details. We always do a pre-arrival check on the home before Guests arrive and new toilet rolls are always put into the homes in each restroom, along with a roll of kitchen paper towels, a small dishsoap bottle, 2 tabs of dishwasher pods, a spare 13 gallon trash bag and a kitchen sponge. With regard to the Master King Bedroom, there is a white dresser in the room under the TV and a walkin closet, so I was surprised to read that you had no-where to put your clothes during your stay. We were pleased to read that you enjoyed the location of the Townhome and its amenities and that you were pleased with the cleanliness of the property. The pool is serviced regularly by our Pool Company but as an outside pool, it will have plant and sand debris blown into the pool at any given time. Regards, JC Vacation Homes

Dear Brendy, thank you for your feedback. This home was personally inspected before your arrival and the bedding was clean and the stairs did not have any nails showing. The damage to the stairs was caused by someone in your party dragging a suitcase upstairs. You called at 12.20am to report the issues and we came round first thing the next day to sort out your worries. We replaced the pack and play, washed the twin bedding again and fixed the stairs. We have pictures of the damage caused. You also left large stains on the bedding on your departure which required specialist cleaning for which we did not charge you. We are sorry you were not happy with your stay. Thank you JC Vacation Homes

Hi Beth, unfortunately due to the issues surrounding unauthorised parties at vacation rentals over the past few months, the Resort has taken up a much stricter admittance policy and on certain weekends, we understand the arrival process has taken a much longer time than anyone would have expected. We completely understand your frustration, but we have no control over these arrival/admittance policies. With regard to the Resort Amenities - the complex swimming pool and slides, again we have no control over these resort facilities or how they are operated during Covid or any other time. We are sorry that your experience at this Resort was not as good as you had expected. We have noted your remarks about the rental vacation and have taken remedial steps to improve the property and pool area where possible. Best wishes JC Vacation Homes Florida

Hi Youri, thank you for your lovely feedback. We are delighted you enjoyed your stay. Thank you too for being a great guest. Safe travels home. Thank you, JC Vacation Homes

Thank you for your feedback Anthony. We are very pleased you enjoyed your stay at this home. Regards, JC Vacation Homes