Elegant Condo Overlooking Crystal Sand Beach & Pristine Pool

Thank you for your review, the sleeper sofa was new, under warranty it was fixed. We also have new a/c system installed recently.

Thank you for taking the time to leave such detailed feedback and for choosing to stay with us. We appreciate you mentioning that you were already familiar with the building, and you're correct that the elevators, pool operations, and parking are managed by the condominium association rather than individual owners. During peak holiday periods such as the Fourth of July, resources can be competitive. While the bunkbed is easily tightened and associated noise removed; the coffee table is very durable and structurally sound. The coffee table is intentionally designed with a flexible movement to withstand guests resting their feet on it—without damage, although we understand it may have given the impression that it was unstable. We appreciate your constructive feedback, as it helps us continue improving the guest experience. Thank you again for staying with us, and we wish you all the best in your future travels.

When the guest informed us "the sofa bed was completely destroyed", we immediately called the furniture company as the sofa was new and still under manufacture warranty. A technician visited and he found that one of the screws was loose, the sofa bed is now fixed after the technician tightened the screw. I thank you for your feedback.

The HOA made a substantial investment in upgrading the elevators in this off-season during your stay. While we apologize for your inconvenience, there is nothing we can do as owner of the property, therefore, we feel it is unfair for you to rate us as 3 star. We would appreciate it if you would consider revising your rating. Thanks. Also, we do not understand what the "trash smell" is about, was it inside the unit or outside? Please elaborate.

We appreciate your kindness in reviewing our property and we took your feedback seriously by spending three weeks during the Christmas time upgrading the property. Now, the unit has 1) new tile flooring, 2) new furniture, 3) fresh wall paint, 4) freshly painted patio, 5) new refrigerator, and 6) new washer and dryer. We also updated the description of this property to reflect the renovations we have made. In light of the changes we have made, we would appreciate your kindness in considering revision of your rating on this property. We believe a rating of 3 stars was a fair reflection of the property you stayed in, but it is an unfair reflection of its current state. Thank you.