6/10 (普通)
Sarah H.
2024年5月8日
良かった点 : 清潔度、チェックイン、ロケーション、掲載情報の正確さ
気になった点 : コミュニケーション
Cute place but Vacasa is horrible
The place itself was very cute and wonderfully located. We came here to celebrate our recent engagement.
However, we had a potentially life threatening fire hazard due to some bad wiring in the bedroom. Close to 11pm the lamps began flickering and I contacted Vacasa to tell them it appeared to be some loose wiring, and I have seen that lead to fire so I told them I didn’t feel safe sleeping/staying there. They asked for a photo or video and we as we recorded the flickering, the outlets began sparking. We rushed to unplug them and I was shocked. After showing and telling them this, they continued to tell us to wait there while they talked to someone about relocation. After talking to 4 people, we were finally given a new place to stay at 1am off the island and given wrong codes to enter the home. They finally let us know where their lockbox key was that’s usually only used for management and didn’t send correct alarm code until next morning. By the time we drove off the island and got inside it was almost 2am.
So to sum it up, we were told to sit in a hazardous home after alerting them of a situation that physically shocked me and could have caught fire, and didn’t get into a new home until 3 hours later. It ruined our plans for our last day as we had activities starting at sunrise and we got little sleep. They compensated us for two nights but that doesn’t excuse their lack of safety protocol. First and last time renting through them.
Sarah H.
2024 年 5 月に 1 泊滞在
