2/10 (非常に不満)
Terri S.
2023 年 6 月 17 日
気になった点 : 清潔度、チェックイン、コミュニケーション、掲載情報の正確さ
False advertisement don’t waste your money
Outside not kept up at all, fence falling down, yard not maintained. It says 3 queen beds. However the only queen bed is in the master, the others are full size making it very uncomfortable for two mid size adults. Rules state no food or drink outside of kitchen dining area, however there is only seating for 3 people and it’s advertised for 6. Windows were open when we got there so it was very hot inside and there is only one small window a/c for a 2 story house. Nowhere to sit in backyard. Owner makes you buy damage insurance so she can file false claims against you. Due to lack of space for us to eat, we ate out all the time yet she filed a claim stating we stole silverware. We used 2 spoons which we washed and put away. Repair man showed up one morning and we didn’t even know anyone was coming. She never acknowledged that. We couldn’t get the WiFi login info until later in the evening after requesting it. Owner was good at communicating until 2 days prior to our arrival when she stopped communicating. I had to call VRBO to get her phone number and then she ignores all calls. I had to leave voicemails and text to get a response via text. She would not speak to us at all. I have tried to reach out to her multiple times regarding her filing a false insurance claim asking for an explanation yet she won’t respond. I also had to search for towels as they were hidden away. I’ve used VRBO many times in the past and have never had an issue.
Terri S.
2023 年 6 月に 3 泊滞在
