2/10 (非常に不満)
Randy C.
2024年4月27日
良かった点 : ロケーション
気になった点 : 清潔度、チェックイン、コミュニケーション、掲載情報の正確さ
Anniversary Beach Trip
Let say that the property we reserved was not where we stayed. Due to a serious problem with a sewage backup the original condo was not available to us. The host company was not forth coming to the actual problem that existed and gave us hope that the issue would be corrected by the time we arrived, We arrived in Laguna Beach around 2:30 pm and got a text that our condo was ready, but when we arrived we found out we were moved. No one from Best Beach Getaway told us we were relocated and the condo was not even close to what we reserved. To their credit they finally admitted they made a mistake after I made numerous calls to them and we received a partial refund. The lack of communication from them and the fact they gave us no option to change condo's to equal what we reserved was unacceptable/ I will have to really have to think about if I want to deal with this Host company in the future. Also the condo we were given has outdated, dirty furniture and the floors were filthy.
Randy C.
2024 年 4 月に 7 泊滞在