Rating Details:
The vacation rental was clean.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The room was very spacious and clean for the most part. Overall, I have to give a bad review simply because of the elevator. This company knows good and well the condition of the broken elevator, yet they don’t explain before you book. I canceled another location before booking The Beach Place, because they had the decency to call and warn us that the pool may or may not be finished by July. They were offering 20% off the stay if you kept your reservation. I canceled because we wanted a pool. This is where my problem comes in with SunHost Resorts-owner’s of Beach Place. During our stay, I talked with three different families who came in January and said the elevator was broken. They were offered 25% their stay. I called at least five times, and all SunHost would do is apologize for the inconvenience, and say it would be fixed. Can you imagine having to walk 4 floors ( eight flights of stairs) with a weeks worth of groceries and heavy bottle waters? This doesn’t even include luggage, strollers, babies, etc. this place charges way too much money not to have a working elevator, KNOWING good and well it malfunctions. SunHost after hours called me and sounded sympathetic, and said someone would return my call as I had asked for a percentage off my stay. There never was a phone call returned. Don’t stay here. Unless you want to climb stairs. I have had two neck surgeries, my elderly mother had back surgery, and we had to climb stairs all week if we wanted to leave our room . It was handled poorly, and because of that, our family was completely dissatisfied!