When I asked for check in details, 7 months after booking, I was informed the until was double booked. I was offered something far less appealing and said no. Called VRBO, they said I could cancel and book something else. There was nothing comparable 2 days before my arrival. Eventually given another unit. The views in that unit were lovely. But the bathroom floor flooded from an air-conditioning leak. I had to sit during our 1 sun filled day while they worked on it. Because during check in I overheard another guest had something stolen. And they were told the hotel wasn't responsible, even if the unit was locked. The hot tub was cold on the night we wanted to use it. And one night we had to close all doors and windows because a raccoon chased us back into the unit. Yes, really! So from before through the end, I would never stay at this complex ever again. I visit Playa at least once a year, this was the 1st time I encountered such things. I hope by giving an honest review, someone else is saved from an unfortunate situation. It may be a common bait and switch operation, or a complete fluke. But it was not what I paid for. And card was charged 7 months in advance. VRBO was truly no help either. So buyer beware and Good luck.