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Thank you so much Denise. Hope you will be back.

Jennifer, we love having you and your family as returning guests. We are grateful for you choosing our cottage year after year. You are all wonderful guests!

Thanks so much Martha. We always enjoy having you and your family as our guests!

Chip, thank you so much for your review and for choosing to stay at the cottage. You and your family were incredible guests. We would love to have you back anytime. Communication with you was very easy and at times very funny. Wishing you and yours a happy Summer. Thank you again. Jodi

We really enjoyed having you as our guests and hope you will be back soon. You were great guests and very understanding with having to deal with a delivery of a new washer and dryer. Thank you for everything!!!

Thank you so very much and thank you for choosing our cottage for your stay

Thanks so much Monica. Hope you will come back again. We truly enjoyed having you as our guests. Jodi

Thanks so very much Thomas. We loved having you as our guests. We hope you will come back again. We are grateful you to chose our beach cottage for your stay.

Thank you so much for choosing our cottage for your stay. You were great guests that we would welcome back anytime.

Loved having you as our guest. Hope you will come back again. Jodi

Patti, thank you so much for choosing our beach cottage. I am so happy to hear you enjoyed your stay. Please come back again. We would love to have you as our guests.

Lisa thank you so very much for being a guest at the cottage and for your review. We are so glad you enjoyed your stay. We enjoyed having you as a guest and would love to have you back anytime. Hope you are having a great Summer!

Linda thank you so much for your review and thank you for choosing our cottage for your stay. We enjoyed having you as a guest at the cottage and would love to have you back. I am very happy to hear that you enjoyed your visit and were able to enjoy the back porch. We love sitting out there and enjoying the ocean breezes. Wising you all the best and looking forward to your next visit to beautiful St. Augustine.

Aw Karen you guys are awesome!!!! Loved having you as guests at the cottage. Would love to have you back anytime. You were such a joy to communicate with. Please come back anytime. 💕

Thanks so much Toni for choosing our cottage for your stay. Would love to have you back.

Thank you for choosing our cottage. Hope you will be back.

Tiffany, In my 15 plus years never had a review like this. This impacts my review average that I have worked hard for and take pride in. This includes when you stayed in 2018. You were a repeat renter and had no issues with other guests previously. For the record, you contacted me about the noise issue your last day of the stay. Although I do not have control over other guests on the community, I did not just respond with call the police. I asked you what unit and you never told me. If I knew the unit I could have tried to contact the owner or property manager company. It also would have helped if you contacted me earlier in your stay vs. the last day. Yes, I did advise you to contact beach police and there are always police working. If anyone know anything about the law enforcement in St Augustine Beach they know that there are always officers available and they handle noise issues/ordinance. As I told you in our text communications the calls roll to the St. John's County Sheriffs office if the beach operator is not available.. They handle noise complaints. But again I can't address it if I do not know what unit is causing the problem. I asked you the next morning how the night was and you said much better. So I even followed up to see how the night went. So I truly do not know how you say I didn't respond. I have all the text communications that I think you are more upset that I asked about my couch stains. I even made a rare exception and allowed a pet which I do not normally do and you never settled up with me on the pet cleaning fee since you asked about the pet after the reservation was made. I also did not file a claim for the couch damage to my new couch. So I guess you feel all this deserved a one star. Things that I have no control over but did try to assist as well as went above and beyond with exceptions etc. I have never had a complaint on my response or these other issues. I wish there was a way to share the screen shots of our communication documenting and supporting my response. Future guests, I ask that you please do not let this one isolated incident of an unfair review sway your decision of choosing our cottage for your stay. I can assure you that you will love the property and we will make sure all your needs are met. Please take the time to look at all the other reviews as well as reviews on other platform. Screen Shot 2022-07-25 at 3.17.18 PM Screen Shot 2022-07-25 at 3.17.18 PM