Charlevoixのダウンタウンのスイートに泊まることができるのに、なぜ部屋を借りるのですか？

Thank you for taking the time to share your feedback. We’re very sorry to hear that Unit 206 did not meet your expectations, especially after staying with Pointes North Inn in previous years. Cleanliness, comfort, and privacy are all important parts of a great stay, and we apologize for the issues you experienced with the master bathroom, shower pressure, upstairs bathroom layout, and main-floor bed comfort. Your comments about the condition of the condo and bathroom concerns are being shared with our housekeeping, maintenance, and management teams so they can be reviewed and addressed. We truly appreciate your continued history of staying with us, and we regret that this visit fell short of the standard you have come to expect from Pointes North Inn. Your feedback is important and helps us identify where updates and improvements are needed for future guests.

Thank you! We're glad you enjoyed the stay—it truly is a perfect spot. Hope to see you again soon!

Hi Lisa - Great to hear from you and thank you for taking the time to provide us with your review. . It is so great to hear you had such a good time at one of Northern Michigan Escapes family of properties! It is our goal to provide all of our guests with a 5 Star Experience and it sounds like that was your experience - Yay! Please be sure to bookmark our Northern Michigan Escapes website on your computer and please let us know if we can help you with a return visit! Sincerely, Staff of Northern Michigan Escapes

Thank you for sharing that you enjoyed your stay! We’re so glad to hear you had a positive experience and that your time with Northern Michigan Escapes was memorable. We work hard to ensure every guest enjoys a clean, comfortable property in a great location, along with attentive service from our team. Whether you were here to relax, explore Northern Michigan’s beautiful scenery, or enjoy local dining and activities, we’re thrilled we could provide the right home base for your trip. We hope your visit left you with great memories and that we’ll have the pleasure of welcoming you back for another stay soon.

Thank you for the wonderful review! We're so glad you enjoyed a great girls weekend with your friends at the condo. We’ll be sure to pass along your kind words to Manager Rose — she’ll be thrilled to hear her assistance made your stay even more enjoyable. We hope to welcome you back again soon!

Hi Paul, Thank you for the positive review! We are so happy you enjoyed your stay with us and will certainly forward on your feedback to the Property Manager. We look forward to seeing you again in the future. Sincerely, The Staff at Northern Michigan Escapes

Peggy, Thank you for staying with us and we are glad to hear that you had a great stay. We will certainly pass on your suggestion to the owners for additional utensil in the unit.

Hi Katelyn, Thank you so much for your kind words. We sure do have a great Team here at PNI! We are so glad that you enjoyed your stay with us. We hope to see you back again soon. Charlynn

Thank you for your detailed feedback! We’re so glad you enjoyed the cozy, clean unit and the unbeatable location. It’s great to hear the kids loved the heated pool—it’s always a hit! We apologize for the lack of air circulation in the lower bedroom and the inconvenience it caused. Your comments are important to us, and we’ll explore ways to address this for better comfort in the future. Thank you for your generosity in donating forks; we’ll ensure the kitchenette is better stocked going forward. We appreciate your stay and hope to welcome you back for an even better experience next time!

Thank you for taking the time to share your experience and provide such detailed feedback about your stay at Pointes North Inn, Suite 206. We truly appreciate your 8/10 review and are happy to hear that overall, your stay was enjoyable and that you would consider staying with Northern Michigan Escapes again. We’re delighted that you found the location ideal—being right in downtown Charlevoix, Pointes North Inn offers one of the most convenient and scenic spots in town, within walking distance of Round Lake, the Pine River Channel, boutique shopping, dining, and the iconic drawbridge. Guests also enjoy easy access to nearby beaches, parks, and waterfront attractions. We apologize for the confusion during the check-in process and appreciate your patience and understanding. Your feedback is valuable, and our team has reviewed the communication procedures to ensure guests receive entry instructions promptly and clearly. It’s great to hear that once you contacted our team, the follow-up communication was quick and effective. We also sincerely apologize for the laundry issue you experienced. Cleanliness is one of our top priorities, and this instance does not reflect the high standards our housekeeping team works hard to maintain. This has been reviewed with staff to ensure it doesn’t occur again. We’re glad the rest of the condo was clean and that you found the jacuzzi to be in excellent condition. It’s wonderful that you recognized the value and amenities available, including the indoor/outdoor pool, well-stocked kitchen, and central downtown location. We’re happy that, despite a few inconveniences, your experience was positive enough that you would consider returning. At Northern Michigan Escapes, guest comfort, cleanliness, and service are our highest priorities. We truly appreciate you bringing these issues to our attention so we can continue improving for future guests. We hope to have the opportunity to welcome you back to Pointes North Inn, where we’ll strive to provide a seamless, comfortable, and fully enjoyable Northern Michigan getaway.

Sarah, Thank you for the honest feedback and thoughts about the unit. As these units are all independently owned some are more updated than others. I will share your concerns with the owner. We are working on a possible solution to the a/c venting on the decks. Keith Stark

Hi Katherine, I am sorry to hear about the problems that you had during your stay. We certainly strive for excellence here at PNI. We wish we would have known you needed more supplies, we are always happy to help. The condos are all individually owned and we will pass your feedback about the unit on to them. Charlynn

Hi Susan, Thank you. We agree! Love being located at the start and finish line for the marathon. We look forward to seeing you again next year. Charlynn

Eric, Thank you for your feedback. We are sorry to hear that you did not receive a call back. We will make sure to look into that. Glad you were able to get into your room. Charlynn

Mackenzie, Thank you for your feedback. We would love for you guys to come back and stay with us again. Charlynn

Christine, Thank you for your feedback. We are sorry to hear that we dropped the ball on cleanliness. We hope that you will give us another try. Charlynn

Penny, Thank you for your honest feedback. We are sorry that you feel like the multiple pictures of the unit mislead you on this unit. Each unit is individually owned and do differ in decor. We will pass your feedback to the owner of that unit. We have made many changes since you were last here. We would love to have you stay with us in the future. We are glad that Keith made it right and that you ended up having a wonderful vacation. Charlynn

Hi Paul, Thank you taking the time to send a review. I am happy to see that your time with us was a nice experience. I would love to see a 5 star review on your next stay at any of the Northern Michigan Escapes properties, if there is anything we can do to better your stay please feel free to contact any team member for assistance. Kindly, Autumn Adams, NME Team Member

Ryan, Thank you for the honest feedback about your stay. Each unit is unique to each owner and some are definitely more updated than others. Please take the time to look at the photos on our website to assist you the next time you are looking to stay. I will pass your comments on to the owner of this unit. Keith Stark,

Eric, We are so glad that you enjoyed your stay with us. we look forward t hosting you and your family again! Thank you, Brandi McPherson Pointes North Inn General Manager

Eljon, We appreciate you taking time to leave a review! I am glad that you enjoyed what Pointes North Inn has to offer. Thank you for choosing Pointes North Inn for your Northern Michigan escape! Matthew T. Smith General Manager - Pointes North Inn

Rodney, Thank you leaving a review. A hotel is only as good as the housekeeping crew and ours is one of the best. We accept walk-ins year round! Matthew T. Smith General Manager- Pointes North Inn

Rodney, Thank you leaving a review. A hotel is only as good as the housekeeping crew and ours is one of the best. We accept walk-ins year round! Matthew T. Smith General Manager- Pointes North Inn