Rating Details:
The vacation rental was very dirty.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
The unit was very dirty and unkept. The couch was broken, stained and very dirty. The curtains were broken and heavily stained. The outdoor table was rusted, the chairs cushions were ripped. There were coffee stains on the tables, stains on doors, toaster oven was filthy, and there was dust on the headboards. We requested a new unit, but of course that was a no. Management was not very responsive to our needs. Housekeeping was sent up to clean those small things, and we were told maintenance would come up. After two days without hearing from management we were told the couch was NOT broken, we requested again for someone on management to come and just see the unit. We were told that was not going to be able to happen, and we could send pictures. Yet again after sending pictures we heard nothing. On Thursday we called again and got a different agent this time and she claimed there was nothing that could be done. They would look at the unit and make necessary repairs for the next tenant. At this point we were just done. While heading back to our unit on the elevator we noticed someone with a seascape badge, she was actually heading to our room with a 25 food voucher🥴. I asked her if she could just come and LOOK at our unit. Upon entering our unit she saw exactly what we had been complaining about ALL week. She apologized for the poor quality of our unit and the response from the front desk staff. She assured us that they would make this right. The worst part was that had they come and actually looked at our unit on day 1. We wouldnât have spent the week going back and forth with the front desk staff. Our family and I have stayed in Ariel Dunes 1 six times. We have never had an experience like this one.