After reservation was made and paid for we received our introduction. This included all the check-in instructions, WiFi info, house rules, etc. After landing in town I reached out as instructed at check-in time to receive the door code. Upon receiving my message at check-in time they promptly canceled my reservation. They seemed unconcerned about abandoning a family with 2 kids (2yo, 5yo) and a grandmother without a place to stay, at the last minute. Beware. Reserve at your own risk.