2/10 Väldigt dåligt
Kelly K.
25 maj 2024
No Balcony access!
Unknowingly to us, Construction on building E has been in the works since January according to the Dunes office. Affecting balcony access during May and June. I was in contact with the host about a military discount that she kindly gave but said nothing about No balcony access! If they would have told me this I would have never booked this room without access to the balcony during our vacation! We arrived 5/18/24 to find the balcony doors locked from the outside! I immediately text the host and contacted VRBO with no solution. 1st thing the next morning I went to the Dunes office to see if they had another room available with balcony access! They did but since I didn’t book through them to begin with, I had to contact VRBO again, for them to contact host and negotiate a refund to book another room! The measly amount of a refund she gave me in No WAY compensated me for wasting 2 days of my vacation trying to get out of a falsely advertised condo and paying for another one that we could actually enjoy an ocean front balcony condo! This was not my fault and I should have been fully refunded! Who pays for balcony access and not get it?
So if you’re staying here and want balcony access, Ask before booking!!
Kelly K.
Bodde här 6 nätter i maj 2024