Rating Details:
The property manager was very helpful.
The vacation rental was very dirty.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
This property is in a great location. The complex grounds are kept in fantastic shape and the grilling area, pool, and grass lounging area are a big plus. The beach area in front of the complex is nice and quiet. The laundry rooms on each floor are nice for not having in-room washer/dryers.The unit itself could use some furniture updates in the living room and bedroom. It's nice to see from other reviews that updates could be coming soon. The couch and other chairs are pretty worn and the dresser and bed frame in the bedroom could use some updating. The bed however was extremely comfortable, could just use some new pillows. The bathrooms are nice, some cleaning in the showers would go a long way. Kitchen area was what we expected. Not a ton of storage or utensils but enough to get you by for a stay. Views from the lanai were great.The main issue we encountered with this unit was the overall cleanliness. About 10 minutes after our arrival, we noticed the bottom of our feet were extremely dirty from walking around the unit. The floors were filthy and in need of a deep clean. We called Bello and immediately someone was there to clean the floors so big plus to them for addressing the issue quickly. Even with that cleaning though the floors still remained dirty and we had to wear slippers around all week to avoid dirty feet. Like previously stated, the bathrooms could use a good cleaning but other than that they were really nice. The other cleanliness issue we encountered was with the AC unit filters. We noticed the AC unit struggling to keep the rooms cooled and when we checked the dust filters, they were caked full of dust. We cleaned those and the AC unit ran better the rest of the week. Although we wouldn't stay in this particular unit again, we would definitely use Bello Realty and stay within the Nani Kai Hale complex again. This unit needs a deep clean and hopefully receives that and the potential furniture upgrades soon.
