Our host, Jaime, was nice, accommodating, easy to work with & quick to respond. Condo was well appointed & well kept. Location was great, easy access to pool & main lobby, & a quick walk to phase 2, where the restaurant/sportsbar/coffee shop are located. 8 of us stayed in the condo comfortably; perfect for our annual girls trip! The resort was kept so clean at all times, and the staff were all friendly, kind & hard working. Henry at the phase 1 pool bar & Isaiah at Wildebeest sportsbar remembered us, what we drink, and took great care of us & were very fun - loved them! At check in they told us the phones were down so we’d have to use a QR code instead, which was a bit of a bummer but not a major issue, just would have been nice to be able to call for quick requests if needed. We got to check in desk at 345 and surprisingly there was no line at all, but the front desk agent (who was very nice) did say I had to wait til exactly 4 to get the keys so we just stood there for ten minutes waiting to be handed the keys. Not a major issue since it does state check in is at 4, but would’ve been nice if they could’ve given us the keys just a few (5-10) minutes early so the group and the 2 bellman handling all our luggage didn’t have to wait for the clock to hit 4 on the dot. So 4pm check in is not flexible by even one minute. Karaoke host at Maria’s restaurant was fun! Dinner there in previous years was always so nice but the menu this year was disappointing, sad they downgraded it.