マウイリゾートレンタルズドリームコレクション：ホヌアカイホクラニ202 –ダイレクトオーシャンフロント3BR w / B. B.Q on Wrap Around Balcony

Mahalo for your review. We agree—the location of this condo is outstanding! It's wonderful to hear this was the best condo you’ve rented during your visits to Maui, and we appreciate your recommendation. We're very happy to know that your family created great memories, and we would love to welcome you back! With aloha, MRR

Mahalo for your rating! With aloha, MRR

Mahalo, Derek. Glad you enjoyed the great condo on the beach. We hope to see you again. With aloha, MRR

Mahalo for your comments, Nicole. We're happy that you had an amazing experience! It would be our pleasure to welcome you back on a future visit to Maui. With aloha, MRR

Aloha Todd and mahalo for your comments. We agree that this a special property and we're happy that your group had a wonderful experience. Great to hear that you appreciated the decor and incredible views. It was our pleasure to host you, and we hope to see you again soon. With aloha, MRR

Mahalo Jeff!

It was a pleasure hosting your group, Brittany. Mahalo for choosing to stay with us!

Thank you for sharing your experience Liz! It was a pleasure hosting you!

Mahalo for staying with us, Gary.

Mahalo for staying with us, Brittany!

Mahalo Charlene, we are so happy to hear you enjoyed your stay!

Aloha Craig ~ Mahalo for your comments. We’re happy to know that you loved the resort and enjoyed the amazing oceanfront views from this home. It is indeed a prime location for evening sunsets as well as the early morning moon over the water. We strive for a high level of guest service and are glad to know that the team was responsive and prompt to your appliance issues. It was our pleasure to host you and we hope to see you on your next Maui vacation. With warm aloha, MRR

Aloha Katherine, Our sincerest apologies for the issues you encountered during your recent stay. Your comfort and enjoyment are of the utmost importance to us, and we regret any inconvenience these issues may have caused. Our marketing team has emailed you and provided you with a credit that should reflect back onto your account shortly. In addition to the credit our maintenance team has gone to inspect the home and has confirmed the toilet, odor, and dryer issue have been resolved. Once again, our apologies that the stay did not meet expectations. With Warmest Aloha, Maui Resort Rentals

Aloha Christina and mahalo for your comments. We are glad to hear that you were very comfortable and enjoyed the beautiful views, but we do apologize that you experienced roaches during your stay. Please note that as a management company, we do not perform the standard pest treatments at Honua Kai, but we will make sure to give suite 202 extra attention before the next scheduled quarterly treatment. I do see that after your initial call to MRR to notify of roaches, we immediately treated your unit with a non-toxic lemongrass spray, which eliminated any further live roaches in your unit. The hallways and common areas are also managed by the Honua Kai management association so we have notified them of your comments regarding the hallways as well. Our standard of service is to offer a pristine unit upon your arrival and throughout your stay so we are sincerely sorry that we fell short of our service standard with you. Please know that your concerns were addressed with upper-management, but there was simply not the availability to move you to another unit. We hope that you did enjoy the Duke's gift card and we hope that the complimentary 3pm late check out made for a more convenient departure. Once again, please accept our sincere apologies. We wish you all the very best with your future travels. Warmest aloha -The Maui Resort Rentals ohana

Aloha Mekenzi and mahalo for your comments. We agree this is a well-appointed condo with a spectacular view and we’re glad you found it to be beautiful. We pride ourselves on a high standard of maintenance and housekeeping, and it appears we fell short for your stay. Each unit is thoroughly cleaned and inspected between guests and we’re sorry you found items in your unit. Our housekeeping manager would have promptly addressed any issues you had immediately upon check-in, and we regret that we were unaware of your concerns. The Honua Kai team manages the a/c at the resort, and they found the drip pan to be full of water. Once the pan was emptied no leaks were found. We are very sorry to hear that you slipped and hurt your hip. Our guest experience team are highly empathetic individuals and care very much for the wellbeing of our guests and had they known you slipped or had a fall, they would have acted promptly as well as notified their manager. We are very sorry that you hurt your hip, and we apologize for any lack of understanding on our staff’s part. We were also unaware that you had concerns with the mattress or bedding. Upon your departure we didn’t find any unusual odors or anything amiss with the mattresses, nor have we had any complaints from guests following your August stay. Nonetheless, we regret that your child was uncomfortable with the bed, and we hope sharing with the other children didn’t cause too much of an upheaval. Due to the Honua Kai’s scheduled painting project, portions of the resort were cordoned off for guest safety. The painting project has moved on and the exit doors at the front of the property have been reopened. We are sorry for any inconvenience this posed during your vacation. In closing, we are sorry that you had issues with your stay, however, as we were only made aware of the bulk of your concerns well after you departed, at this time we are inclined to offer a credit of your departure cleaning fee. Thank you again for your comments. We wish you all the best with your future travels. Kind regards, Maui Resort Rentals