E-10.5 @ Playa Encanto Scenic Gem Ocean Front Home

Thank you! We hope to welcome you again soon.

Thank you for your feedback. We’re very glad to hear that you found the property beautiful, clean, and ready for your stay, and that you enjoyed the area. We apologize for the inconvenience regarding the check-in and check-out process, as well as the delay in communication. Your comments are very important to us, and we will review these processes to improve the experience for future guests. We’re also sorry for the lack of response regarding the laundry; we understand how important that is during a stay and will make sure to address it with our team. We truly appreciate your feedback and hope to have the opportunity to host you again with an improved experience.

Hello Florentino, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. On your next visit, we'd be delighted to see you Best regards,

Hi Liliana, Thank you for your 5-star review. Glad to hear that you had a wonderful time at our E-10.5 beach home. Casago is here to provide you with excellent service. Hope to see you back soon! My best regards, Ernesto Rubio

Hello Amanda, We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community. On your next visit, we'd be delighted to see you Best regards,

Hi April, Thank you for your great remarks on your stay. It is our pleasure to have your stay with us. On your next visit, we'd be delighted to see you! Best Regards, Casago Team

Hello Keisha, Thank you for your great remarks on your stay. It is our pleasure to have your stay with us. On your next visit, we'd be delighted to see you! Best Regards, Casago Team

Hi Robert Hope you are doing well. Thank you for taking your valuable time to answer this review I appreciate your opinion; your comments are very useful to take the necessary actions and improve our service in your future visits On behalf of the management, and all Casago staff, we are at your service to solve any problem so that your next visit will be more pleasant. Best regards Casago reservations

Hello Valentin, Thank you for your great remarks on your stay. It is our pleasure to have your stay with us. On your next visit, we'd be delighted to see you! Best Regards, Casago Team

Hello Robert, Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We’re here for you anytime. Best regards,

Hello Mistelle, Hoping you are doing very well, I send you my best regards. I would like to start by thanking you for responding to our survey. We strive to provide the best service possible and the only way to do that is to receive feedback from our guests and in this way identify their wants and needs. I thank you for the great rating you have given us. We love to hear that our guests have had a great time with us as we now consider you part of our family, I do apologize for the inconvenience you had with the beds we will the owner to purchase new mattresses for all the rooms. if you can let me know what furniture was broken, I do appreciate it if you can provide me with more details. Please do not hesitate to contact us in case you would like us to assist you with any future needs, we would be more than happy to help you! Thank you again and have a great day, Edgar Arias Beach Homes Manager

Hi Gloria, Thank you for taking the time to write a review for us. It's wonderful to hear you had a good time and appreciated your time with us. We'd be delighted to see you again at any time. Best Regards, Casago Team

Hello Kristin, Thank you so much for taking the time to share your experience with Casago Reservations. We take pride in knowing our guests are happy with their Vacation experience. Best regards

Dear Guest, First, I would like to sincerely apologize for the inconvenience and frustration you experienced during your stay at E-10.5 Playa Encanto. Being without water for such an extended period, especially without the ability to shower or use the restrooms, is unacceptable, and we understand how much this affected your stay. We also apologize for the repeated delays and miscommunication regarding the water delivery and maintenance team's arrival. You should have received accurate updates and a much faster response from our team. We truly regret that we fell short of your expectations. Your feedback is important to us, and we will review what happened with our team to help prevent this situation from happening again. Thank you for bringing this matter to our attention. We sincerely apologize and hope to have the opportunity to provide you with a better experience in the future. Best regards,

Hello, Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Casago Reservations. We look forward to serving you for many years to come. Best regards

Hello Kristy, Hoping you are doing very well, I send you my best regards. I would like to start by thanking you for responding to our survey. We strive to provide the best service possible and the only way to do that is to receive feedback from our guests and in this way identify their wants and needs. I thank you for the great rating you have given us. We love to hear that our guests have had a great time with us as we now consider you part of our family, we are going to let the owner know about the beds on the house to see if we are able to replace the beds, I do apologize if the inconvenience. Please do not hesitate to contact us in case you would like us to assist you with any future needs, we would be more than happy to help you! Thank you again and have a great weekend, Edgar Arias Beach Homes Manager

Hello Irene, Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Casago Reservations. We look forward to serving you for many years to come.

Hello Amanda, Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Casago Reservations. We look forward to serving you for many years to come Best regards

Hello Robert, Thank you for your great remarks on your stay. It is our pleasure to have your stay with us, On your next visit, we'd be delighted to see you! Best Regard Casago Team

Hello Amanda, Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Casago Reservations. We look forward to serving you for many years to come Best regards

Hello Leticia I hope you are doing well. Thank you very much for taking the time to make a review, we are open to any suggestions that help us improve our service to you and our guests. I appreciate your opinion, your comments are very useful to take the necessary actions and improve our service in your future visits On behalf of the management, and all the staff, we are at your service to solve any problem so that your next visit will be more pleasant. Thank you very much and I look forward to your comments Best regards

Hello Josue, I hope you are doing well. Thank you for choosing to stay with us and for taking a moment of your valuable time to answer our survey. We realize how important your feedback is to our continued improvement and success. I did notice that your rating was 3 stars. I am interested in hearing your comments so that we can improve and make your next vacation even better, we are taking your comments into account we value your feedback and will look to improve in any way we can, I do apologize for all the inconvenience that you pass during your stay, I do apologize for the inconvenience you had, that is a good thing that maintenance made the bees go away, hope to see you back soon, and as I mention we like to assist our guests the best we can since we see you all as part of Casago family. Thank you again for your response to our survey we hope to see you again and that you give us the opportunity to serve you as you deserve. Please feel free to contact me in case you would like me to assist you with any future needs; I will be more than glad to help you! Best Regards,

Hello Adi, I hope you are doing well. Thank you for choosing to stay with us and for taking a moment of your valuable time to answer our survey. We realize how important your feedback is to our continued improvement and success. I did notice that your rating was 1 star. I am interested in hearing your comments so that we can improve and make your next vacation even better, we are taking your comments into account we value your feedback and will look to improve in any way we can, I do apologize for all the inconvenience that you went through during your stay, including but not limited to the bugs, cleanliness of the unit, lack of towels, bbq grill, electric stove, washer, and dryer. We will speak with the owner and attempt to have them invest a little more in the upkeep and purchase of items for the house. If you have any further comments do not hesitate to contact us again. Thank you and have a blessed day, and as I mentioned we like to assist our guests the best we can since we see you all as part of the Casago family. Thank you again for your response to our survey we hope to see you again and that you give us the opportunity to serve you as you deserve. Please feel free to contact me in case you would like me to assist you with any future needs; I will be more than glad to help you! Best Regards,

Thank you for taking the time to share your experience. We appreciate your valuable feedback and apologize for the inconveniences you encountered during your stay. Your comments help us improve, and we hope to have the opportunity to provide you with an even better experience in the future.