8/10 Good
Gustavo
Nov 14, 2023
Disliked: Cleanliness, property conditions & facilities, communication
This place is a dump, first we rented a room with ocean view, and like 2 hrs before check in, it was changed “due to Maintanance issues” however we were never asked if it was ok to get a street view room, did not know about this until we arrived, you check in with the security gard desk, once I was able to reach out to someone they gave me a room with ocean view however A/C was not working and room was at 94 degrees, our room that we were given A/C was not working as well, when talking to the people thru text and call I asked them to find us another hotel it took them 2 days to give me another room, that room had ocean view had A/C however next morning there was no water and had roaches all over the kitchen and bathroom. And I forgot to mention that when we book the room it shown a beautiful pool and jacuzzi however when we arrived the pool and jacuzzi were not working, when you talked to employees they all are afraid to say anything bad about the place
Gustavo
Stayed 3 nights in Nov 2023