We (6 adults and 6 kids) stayed in Coyote Ridge in early July 2017. Upon our arrival, we were locked out of our house for over two hours in over 100F heat. The contact we were given -Nesha- never returned our calls. The explanation given for her unavailability was that her cell phone's reception was temporarily out of range. This excuse didn't hold up. I had also contacted her several times a few days before our arrival date to verify amenities in the house and she didn't return any of those calls either.

Luckily, I had Steve's email and desperately emailed him. He finally send over a friend to find Nesha. More than two hours later, we were finally let into the house. The lady who let us in did not apologize for the inconvenience. The problem was the dead battery of the battery operated front door lock. By that point we had lost about 2 hours, and my kids and I were exhausted from being in over 100F heat. The rest of day was a wash. We were too tired from the ordeal to go hiking as we originally planned.

The house itself was very well appointed, but similar problems continued during our entire stay. There was no electricity in one whole entire bathroom. There were also no instructions on how to heat the hot tub (It turns out it takes a full day to heat up, so you really can't turn it off during the day if you want to use it after a strenuous hike). Some lights didn't work, but we didn't even bother complaining about things like that. I probably should have preempted the inattention. Host did not provide directions/instructions to the house until I requested them right before our stay.

Ultimately, the house felt like it was once great and very well looked after and for whatever reason, that's no longer the case. It wouldn't have been hard to check that everything was in working order, particularly if there is a battery operated front door lock. The lack of attention to our stay, in addition to the owner's inability to resolve the situation, leaves a bad taste in my mouth. Since we had lost a large chunk of our day to recovering from being locked out in extremely hot weather, a fair resolution would have been to refund a night's stay. Steve decided that the pool passes he threw our way were more than enough for our troubles. Ironically, we weren't even able to make good use of those passes because of the time initially lost by being locked out. Needless to say, we were disappointed and won't be coming back.