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Modern Poolside Studio in Seagrove Beach + Free Tix: Dolphin Cruise & More!

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Emerald Hill 23 - Pool Side Studio
Emerald Hill - Boardwalk
Emerald Hill 23 - Pool Side Studio Views
Emerald Hill - Pool
Emerald Hill 23 - Pool Side Studio Views

Reviews

6.6 out of 10
1 bedroom1 bathroomSleeps 4458 sq ft

Popular amenities

  • Shared communal pool
  • Onsite parking available
  • Kitchen
  • Washer
  • Air conditioning
  • Deck or patio

Explore the area

View in a map
Santa Rosa Beach, FL
  • Place, Seagrove Beach East
    ‪1 min walk‬
  • Place, Eastern Lake
    ‪3 min drive‬
  • Place, Seaside Beach
    ‪3 min drive‬
  • Airport, Fort Walton Beach, FL (VPS-Northwest Florida Regional)
    ‪63 min drive‬

Rooms & beds

1 bedroom (sleeps 4)

Bedroom 1

1 King Bed

1 bathroom

Bathroom 1

Bathtub or shower · Toilet

Spaces

Deck or patio
Kitchen
Dining area

About this property

Modern Poolside Studio in Seagrove Beach + Free Tix: Dolphin Cruise & More!

Looking for a 30A getaway where style meets convenience? Emerald Hill 23 – The Little Pearl is a beautifully updated coastal poolside studio, just steps from the community pool and only a minute’s walk to the beach. Inside, you’ll find a plush king bed, perfect for a lovely couple seeking an intimate vacation.

After a day on the beach or exploring nearby towns, settle in with a movie on the large TV or share a meal together. The kitchen has everything you need, including a microwave, coffee maker, Keurig, and toaster, making it easy to cook when you feel like staying in. The patio also features a bistro set for two, creating the perfect spot for a relaxed dinner or morning coffee. Thoughtful touches throughout the condo create a balance of modern style and comfort.

For added convenience, the condo also includes a washer and dryer, making it easy to keep up with laundry during your stay. To make beach days even better, complimentary beach gear with two chairs and one umbrella is provided, so you can head straight to the sand without worry.

The location makes it simple to enjoy the best of 30A. You’re only steps from sugar-white sand where you can swim, soak up the sun, or take evening walks along the shoreline. Seagrove, Seaside, and WaterColor are just minutes away, offering fresh Gulf seafood, boutique shops, and seasonal events. Rent bikes to explore the scenic 30A path, enjoy live music outdoors, or end the day with a scoop of homemade ice cream.

When it comes to dining and entertainment, you’ll have plenty of options nearby. Greenway Station on 30A offers a mix of shops and eateries, while popular local spots like Café 30A, Seagrove Market, Surfing Deer, and Perfect Pig are all within easy reach. For a fun evening out, visit The Big Chill or Old Florida Fishhouse, and don’t miss the shopping and dining experiences in both Seaside and WaterColor.

Emerald Hill Community:
Situated on the south side of Highway 30A in the heart of Seagrove Beach, Emerald Hill is a Gulf-front community that offers a large sunny pool and a private gated beach entrance. Guests enjoy swift access to the white sandy beaches and emerald waters of the Gulf. The 19-mile paved bike and walk path that runs the length of Highway 30A is conveniently located just outside the complex, making it easy to explore the area by bike or on foot. The property is centrally positioned with a Publix grocery store just two miles away and a Tom Thumb convenience store within walking distance. Families will also appreciate the proximity to several popular state parks, perfect for outdoor adventures.

Come experience the Emerald Coast with restaurants, local shops, bike riding, shore fishing, snorkeling, kayaking, and unforgettable sunrises and sunsets, all right at your doorstep. Emerald Hill offers the perfect blend of comfort, convenience, and location for your next 30A vacation rental.

Your stay at Emerald Hill 23 - The Little Pearl comes with Xplorie’s best activities! one ticket per day, per activity! (over $800 in nightly value) Tee off at Emerald Bay or Regatta Bay, zip through Baytowne Adventure Zone, and sail on the Sea Blaster Dolphin Cruise. Enjoy Big Kahuna’s Water Park, Black Light Mini Golf, and scenic bike rides with complimentary rentals. Explore 30A with ease and adventure!

* Parking for 1 car (with required permit). No boats, trailers, or RVs.
* Sorry, no pets allowed.
* Snowbird Friendly!
* No Grill
* Golf carts are not allowed at Emerald Hill
* Only umbrellas (7’ max) are allowed on beach. No tents, cabanas, or canopies.

A Benchmark welcome bag and initial starter kit of amenities are provided for all guests. For the kitchen this includes: 1 roll of paper towels, 1 dish sponge, 1 dish soap, 2 dishwasher pods, and 1 liner for each trashcan. For each bathroom it includes: 1 roll of toilet paper, 1 set of soap/body wash/shampoo/conditioner/lotion. For towels you will receive: 1 body towel/1 washcloth per guest and 2 hand towels per bathroom, plus 2 washing machine pods.
Our prices include all fees. No hidden fees.

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House Rules

Check in after 4:00 PM
Minimum age to rent: 25
Check out before 10:00 AM
default

Children

Children allowed: ages 0-17
default

Events

No events allowed
default

Pets

No pets allowed
default

Smoking

Smoking is not permitted

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Onsite parties or group events are strictly prohibited
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

About the neighborhood

Santa Rosa Beach

Located in Seagrove Beach, a neighborhood in Santa Rosa Beach, this condo is near theme parks and near the beach. The area's natural beauty can be seen at Grayton Beach State Park and Seaside Beach. Sundog Books and Eden Gardens State Park are also worth visiting. Jet skiing and scuba diving offer great chances to get out on the surrounding water, or you can seek out an adventure with horse riding and hiking nearby.
Map
Santa Rosa Beach, FL

What's nearby

  • Seagrove Beach East - 1 min walk - 0.1 km
  • Seagrove Beach West - 2 min drive - 1.8 km
  • Eastern Lake - 3 min drive - 2.5 km
  • Seaside Beach - 3 min drive - 2.5 km
  • Alys Beach - 9 min drive - 8.7 km

Getting around

  • Northwest Florida Beaches Intl. Airport (ECP) - 40 min drive

Restaurants

  • ‪Old Florida Fish House - ‬4 min drive
  • ‪Steamboat Grill - ‬3 min drive
  • ‪Canopy Road Cafe - ‬3 min drive
  • ‪Bud & Alley's Waterfront Restaurant & Bar - ‬4 min drive
  • ‪Pickles - ‬4 min drive

Frequently asked questions

Is Modern Poolside Studio in Seagrove Beach + Free Tix: Dolphin Cruise & More! pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Modern Poolside Studio in Seagrove Beach + Free Tix: Dolphin Cruise & More!?

As of Apr 27, 2026, prices found for a 1-night stay for 2 adults at Modern Poolside Studio in Seagrove Beach + Free Tix: Dolphin Cruise & More! on Jun 13, 2026 start from $371, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Onsite parking is available at the property.

What time is check-in at Modern Poolside Studio in Seagrove Beach + Free Tix: Dolphin Cruise & More!?

Check-in begins at 4:00 PM.

What time is check-out at Modern Poolside Studio in Seagrove Beach + Free Tix: Dolphin Cruise & More!?

Check-out is at 10:00 AM.

Where is Modern Poolside Studio in Seagrove Beach + Free Tix: Dolphin Cruise & More! located?

Located in Seagrove Beach, this condo building is steps from Seagrove Beach East and 1.4 mi (2.2 km) from Seaside Beach. Seagrove Beach West and Eastern Lake are also within 2 mi (3 km).

Reviews

6.6
Reviews are presented in chronological order, subject to a moderation process, and verified unless otherwise labeled.
Learn moreOpens in a new window
Rating 10 - Excellent. 13 out of 38 reviews
Rating 8 - Good. 6 out of 38 reviews
Rating 6 - Okay. 5 out of 38 reviews
Rating 4 - Poor. 5 out of 38 reviews
Rating 2 - Terrible. 9 out of 38 reviews

7.4/10

Cleanliness

8.0/10

Check-in

8.0/10

Communication

8.8/10

Location

7.4/10

Listing accuracy

Reviews

From a partner site

10/10 Excellent

Joni C.

Emerald Hill

Rating Details: The property manager was more than helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Very nice- been staying there for 28 years!
From a partner site

10/10 Excellent

Cherie P.

Beautiful room in Seagrove!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had a great stay at Emerald Hills! The room was beautiful, clean, and perfect for two people.
From a partner site

10/10 Excellent

Martha H.

So convenient to the beach!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We loved this place and being able to walk right out to the pool and the beach. Perfect for two people and has everything that you need. Will rent again.
From a partner site

10/10 Excellent

Mike H.

Exactly what we expected

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The "studio" condo was exactly as described on the website. It was clean, very close to the beach, perfect for the price.
From a partner site

6/10 Okay

Sandra E.

Emerald Hill #23

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had a wonderful time, however the room needed some improvements, such as the lock on the sliding door wouldn’t lock when we first arrived but Benchmark promptly got someone to fix it for us, the drapes were partially hanging down. It needs to be updated, would not stay in this condo again without updates.
From a partner site

8/10 Good

john s.

Emerald Hills Condo

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The Seagrove area on 30A is one of the best Ocean experiences you can have. The water is wonderful, the beaches beautiful, and there are many great places to eat in the area. Emerald Hills is in a great spot and should be envied for that by itself. The grounds and pool are well kept, and the layout of the buildings makes it feel very intimate and isolated. I think the only reasonable objection I would have, having stayed in various Emerald Hills rentals over the last six years, is that it appears to me that the buildings need a little care and the interiors as well.
Verified

6/10 Okay

Joseph R.

Liked: Check-in, communication, location

Emerald Hill 23

Unit was in need of an update Glass door curtain missing hooks WiFi weak Brooms mops stored beside the refrigerator. Rusty curtain rod on bathroom No beach access (realize it was after a tropical storm, but made no effort to repair afterwards) Defeated the whole purpose of staying on the beach.
Stayed 6 nights in Jun 2020
From a partner site

4/10 Poor

Denise R.

Value for location, needs TLC

Rating Details: The property manager was more than helpful. The vacation rental was somewhat dirty. I was very happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: This studio is a little rough around the edges. It really needs some TLC (outside furniture replaced, deep cleaning, curtains repaired, door handle tightened). The pool area was not kept clean. The trash was overflowing most of the time. Trash blown into the corners. Having said this, it is in a great location. You get what you pay for.
From a partner site

8/10 Good

natalie p.

Great location,great condo,minor management inconveniences

Rating Details: The property manager was adequately helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: The rental itself was awesome,very clean,very close to the beach and pool is outside the door....however the pool was closed until the last day,I understand things happen,but this was very disappointing,especially for my 5 yr old.I arrived at the office to collect the keys when we arrived at 3:25...the lady was kinda rude when she said “ok check in is at 4,I’ll have to see if it’s ready”.I understand policies but I’m sorry,if it’s not ready 40 min ahead of check in time,I don’t think it’s going to be ready and while they suggest there maybe delays in check in,I guarantee you there is no leeway in checking out 30 min to an hour late.
From a partner site

4/10 Poor

Melanie P.

Emerald Hills, # 23

Rating Details: The property manager was very helpful. The vacation rental was clean. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: The condo is in a great place. Love the location but I will not be able to stay there again because of the price. This was an “emergency” booking. (My mother is on hospice and this was a last-minute trip.) I’ve been staying at Emerald Hills for a decade and never even paid as much as $2,000 for a week’s stay. I’ve even stayed in 23 before. The updates are nice, but $3,000 a week for an efficiency is too much. The shower curtain had several broken rings when we arrived and the medicine cabinet was installed too close to the curtain rod and you can’t even open it all the way. Also, the pillows in the closet were stained and there were no pillowcases to be found. I am very sad to be priced out of this location. But for $400 a night we could stay at a hotel that overlooks the beach and has daily maid service.
From a partner site

6/10 Okay

Michele B.

Needs some TLC

Rating Details: The property manager was adequately helpful. The vacation rental was very clean. I was very happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: We really liked the area, this little community felt very safe and uncrowded. The walk to the beach is so close to the unit! Parking was a bit challenging. A few things need help: the ice trays were broken, so making ice cubes was a challenge. The drapes are not attached to the door so we had to paper clip them shut for privacy. The doors are not easy to use, one was broken but shut and the other was very hard to open. The bedding needs to be updated, newer pillows would be a nice upgrade. Found a long black hair in the bed (not mine). The drain in the tub would not stay open, so we had to wedge something in it to allow the water to drain. Glad to use the washer/dryer, that was a major plus. These are just simple cosmetics and easy fixes. Also, when we arrived at the office across the street to get our keys, nobody was there and when we finally reached somebody, they seemed surprised that we did not know how to get the keys outside of the office. Why do you still have to get keys?? Every unit we have stayed at these past two decades has a key box outside of the unit. We have not had to go to an office for a key in 20 years. But, it was a great location for us. I'd look at renting at Emerald Hill, but probably not this one unit again.
From a partner site

2/10 Terrible

Disappointed

Rating Details: The property manager was very unhelpful. The vacation rental was very clean. I was happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: You get what you pay for. Our previous stays w/Garrett Reality(now Benchmark) we’re all top of the scale. This unit was a disappointment from the 1st day. Maintenance problems immediately. The bed had not been dusted under for weeks, possibly months. Microwave wouldn’t warm a cup of coffee in 2 minutes. No dustpan or toilet brush. Fought w/sliding doors daily till we bought and daily sprayed WD-40. Light bulbs out, tv remote found on floor under bed, commode seat came off hinges every time you sat on it. Garbage Disposal would not work, but on last day I put my hand down inside - found dishrag (not mine). Clothes dry vented to inside unit only so you had to leave unit if you had used any bleach on clothes. Great location right there in Sea Grove, restaurants - groceries close by. Many wonderful shops, beach very close. Overall satisfaction 4 of 10. Would not recommend. Does not meet Garrett quality of amenities. Working w/transition team to Benchmark had its issues as cleaners came three times to clean unit while we were still weeks away from our check out dates. New staff showing initiative in new positions but many lack professional courtesy required in working w/public. They need reminded daily, the customers pay their salaries. Kuddos to best employee in local office, Deborah who displays more professional in her demeanor than rest of staff combined. Checked out w/Vicki an older lady who was very nice but front desk manager needs a course in common courtesy. Good luck with your stay. Doubt My review will be posted. There 2 months, so services had plenty of time to improve, but didn’t.
From a partner site

2/10 Terrible

A guest from Murfreesboro, TN

Needs updating badly

Rating Details: The property manager was adequately helpful. The vacation rental was very dirty. I was more than happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Not sure where to begin. We almost left after the first night and we probably should have. We arrived at 9PM and our packed had the wrong keys in it. The key/lock/door is ancient. Our five year old could never open the door by himself, even after we bought WD40 to try to help. A quantity of fuzzy black mold around the toilet was evidence of a long-term slow leak. Thick layer of soap scum on shower/bathtub. Comforter was stained (management did quickly bring replacement when asked). TV/cable area was a wreck and incomprehensible if not a techie. Bed was loose (needs tightening) and banged against wall anytime we moved. Kitchen was random pots & pans stuffed into random cabinets - broom/mop/etc leaned in a corner. Two dead roaches were found in cabinets with dishes. Old SPLINTERED wooden patio furniture - the tabletop was literally broken in half and just resting on rusty hinges. Toilet seat broke in half on last day. Desperately needs DEEP clean and updating. Other units in complex look great but avoid this one. Very disappointed - this was almost comically bad except it was our vacation. Wish I was able to post pictures because words don't do it justice. I contacted management about some of these issues when we checked out and have never heard back from them.
From a partner site

4/10 Poor

Carlotta B.

Unit 23 not my favorite/ Love Emerald Hill Always /Thank you

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: I have stayed at emerald hill for many years it’s my favorite place to stay it’s perfect I am scheduled for September as well in unit 19I will say unit 23 not near as nice, I think because it hasn’t been updated the toiletIs nasty around the base of it and the sliding door is extremely hard to push and pull open and close , there is not a ceiling fan in it , and the TV is far too small The curtains are vintage and falling down a real pain to keep closed All that being said we had a great time and we are looking forward to coming back in September, unit 19 has always been my favorite Thank you see you soon Carlotta Burt
From a partner site

8/10 Good

Rachelle H.

The perfect spot!

Rating Details: The property manager was more than helpful. The vacation rental was very clean. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: It was the perfect area. We really enjoyed our stay. The until could use a little updating and TLC. The patio furniture could be replaced but overall it was a grest trip.
From a partner site

2/10 Terrible

Darla R.

terrible studio

Rating Details: The property manager was very helpful. The vacation rental was somewhat dirty. I was very happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: this studio is in a prime location...steps to the beach. However, the actual rental was the worst I've ever stayed in! We've been coming to 30a for 20 years. The bathroom ceiling had mold, shower curtain covered in mildew with rusted shower rod. TV was small and old with wires hanging everywhere. I sat in a wooden chair outside and it broke in half. The whole set was close to crumbling. The only door still required a key and the handle was about to come off. FYI, this is the first time I have felt compelled to leave a review. Other units in this complex looked good but this one is horrible!
From a partner site

10/10 Excellent

Luis A.

Great Location, Steps away from Sand and Pool, and Cozy

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We were lucky to find this rental available only 2 months before visit, just got lucky. It's small, it's a studio, but my wife and two boys 10 and 12 went with the mindset that it was going to be fun. And we had a lot of fun. EH 23 opens to the pool, and we enjoyed the 8-ft deep half of the pool a lot. The private beach access for the property is very close, around 100 steps away, so the location is super convenient if you want to spend a lot of time at the beach, which we did. The unit was clean, and had everything we needed to prepare meals. Again it's a studio, so only 1 cook allowed in the kitchen at a time. Check in was easy (we arrived at 10pm from TX), and check out was easier (key drop off right across 30A. There is a Subway, an ice-cream shop, and anything-you-need-for-the-beach store and rentals all within walking distance, just across the street. If you have a bike, Seaside is a mile away. Really enjoyed it and highly recommend it.
From a partner site

6/10 Okay

Kathy S.

It's not a 1 bedroom - it's 1 room!

Rating Details: The property manager was adequately helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Because of a disaster (sewage backup) in the condo that we had rented, one week before our trip, we were booked into this unit for one night then another unit for the remainder of our stay. If this trip had just been for myself or even me and my husband, this unit wouldn't have been terrible but for 4 of us (2 adults and 2 teenage girls), it was very cramped and uncomfortable. It was nice to walk out to the pool and a very short walk to the boardwalk and out onto the beach. The unit was clean and convenient to the places that we wanted to go. The check in instructions were not clear (it's not the office on the property that you go to pick up the 's the office across the street! We would never have figured that out if we hadn't asked someone else staying on the property!).
From a partner site

2/10 Terrible

A guest from Birmingham, AL

Not the best

Rating Details: The property manager was adequately helpful. The vacation rental was clean. I was more than happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Roofing work was going on during our entire stay. Equipment started up between 7:30 and 8:00 a.m. every morning. Debris all over the ground and parking lot. Parking was limited. Beach access was blocked by caution tape. But the workers were polite and they cleaned up the grounds every evening. The property should not have been rented out with this work going on.No storage in the unit - no dresser or bureau. There was a wardrobe but it already had extra bedding stored in it. We lived out of suitcases. Kitchen had no storage available. We stacked our food items on top of the the refrigerator.
Verified

2/10 Terrible

Joyce R.

Disliked: Cleanliness, check-in, communication, location, listing accuracy

Joyce’s review

This place was an absolute dump!
Stayed 3 nights in Apr 2021
From a partner site

4/10 Poor

Elizabeth N.

Worst Condo We’ve Stayed in at Emerald Hill!

Rating Details: The property manager was more than helpful. The vacation rental was somewhat dirty. I was more than happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Hate to give a bad review, but want people to know how this condo really is compared to the pictures. Not clean...found several long dark hairs throughout condo and in bathroom, beds are very loud and uncomfortable, found a fake fingernail in the washer machine, everything very old and rusty, silverware in drawer was dirty, disposal didn’t work, drapes coming off track and down. Also killed two bugs in the bathroom when we got there. Management did offer to send someone out but at that point we were unpacked with no room to spare, so we declined and cleaned ourselves. Also not sure if it was from bed sheets or not, but my son got a bad rash on his back while we were there. The only real positive was the location and easy beach access!
From a partner site

2/10 Terrible

A guest from Murfreesboro, TN

Needs updating badly

Rating Details: The property manager was adequately helpful. The vacation rental was very dirty. I was more than happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: Not sure where to begin. We almost left after the first night and we probably should have. We arrived at 9PM and our packed had the wrong keys in it. The key/lock/door is ancient. Our five year old could never open the door by himself, even after we bought WD40 to try to help. A quantity of fuzzy black mold around the toilet was evidence of a long-term slow leak. Thick layer of soap scum on shower/bathtub. Comforter was stained (management did quickly bring replacement when asked). TV/cable area was a wreck and incomprehensible if not a techie. Bed was loose (needs tightening) and banged against wall anytime we moved. Kitchen was random pots & pans stuffed into random cabinets - broom/mop/etc leaned in a corner. Two dead roaches were found in cabinets with dishes. Old SPLINTERED wooden patio furniture - the tabletop was literally broken in half and just resting on rusty hinges. Toilet seat broke in half on last day. Desperately needs DEEP clean and updating. Other units in complex look great but avoid this one. Very disappointed - this was almost comically bad except it was our vacation. Wish I was able to post pictures because words don't do it justice. I contacted management about some of these issues when we checked out and have never heard back from them.
From a partner site

4/10 Poor

Carlotta B.

Unit 23 not my favorite/ Love Emerald Hill Always /Thank you

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: I have stayed at emerald hill for many years it’s my favorite place to stay it’s perfect I am scheduled for September as well in unit 19 I will say unit 23 not near as nice, I think because it hasn’t been updated the toilet Is nasty around the base of it and the sliding door is extremely hard to push and pull open and close , there is not a ceiling fan in it , and the TV is far too small The curtains are vintage and falling down a real pain to keep closed All that being said we had a great time and we are looking forward to coming back in September, unit 19 has always been my favorite Thank you see you soon Carlotta Burt
From a partner site

6/10 Okay

Michele B.

Needs some TLC

Rating Details: The property manager was adequately helpful. The vacation rental was very clean. I was very happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: We really liked the area, this little community felt very safe and uncrowded. The walk to the beach is so close to the unit! Parking was a bit challenging. A few things need help: the ice trays were broken, so making ice cubes was a challenge. The drapes are not attached to the door so we had to paper clip them shut for privacy. The doors are not easy to use, one was broken but shut and the other was very hard to open. The bedding needs to be updated, newer pillows would be a nice upgrade. Found a long black hair in the bed (not mine). The drain in the tub would not stay open, so we had to wedge something in it to allow the water to drain. Glad to use the washer/dryer, that was a major plus. These are just simple cosmetics and easy fixes. Also, when we arrived at the office across the street to get our keys, nobody was there and when we finally reached somebody, they seemed surprised that we did not know how to get the keys outside of the office. Why do you still have to get keys?? Every unit we have stayed at these past two decades has a key box outside of the unit. We have not had to go to an office for a key in 20 years. But, it was a great location for us. I'd look at renting at Emerald Hill, but probably not this one unit again.
From a partner site

2/10 Terrible

Disappointed

Rating Details: The property manager was very unhelpful. The vacation rental was very clean. I was happy with the location. I was somewhat dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: You get what you pay for. Our previous stays w/Garrett Reality(now Benchmark) we’re all top of the scale. This unit was a disappointment from the 1st day. Maintenance problems immediately. The bed had not been dusted under for weeks, possibly months. Microwave wouldn’t warm a cup of coffee in 2 minutes. No dustpan or toilet brush. Fought w/sliding doors daily till we bought and daily sprayed WD-40. Light bulbs out, tv remote found on floor under bed, commode seat came off hinges every time you sat on it. Garbage Disposal would not work, but on last day I put my hand down inside - found dishrag (not mine). Clothes dry vented to inside unit only so you had to leave unit if you had used any bleach on clothes. Great location right there in Sea Grove, restaurants - groceries close by. Many wonderful shops, beach very close. Overall satisfaction 4 of 10. Would not recommend. Does not meet Garrett quality of amenities. Working w/transition team to Benchmark had its issues as cleaners came three times to clean unit while we were still weeks away from our check out dates. New staff showing initiative in new positions but many lack professional courtesy required in working w/public. They need reminded daily, the customers pay their salaries. Kuddos to best employee in local office, Deborah who displays more professional in her demeanor than rest of staff combined. Checked out w/Vicki an older lady who was very nice but front desk manager needs a course in common courtesy. Good luck with your stay. Doubt My review will be posted. There 2 months, so services had plenty of time to improve, but didn’t.

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