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We are pleased you enjoyed your stay with us at Platinum Vacations! The wonderful feedback about your vacation is appreciated! We can't wait to welcome you back again!

Thank you so much for the kind review. We are glad you had a great time! See you next year!!

We are so glad you enjoyed your stay, Cheryl, and appreciate your review. We look forward to welcoming you back!

Thank you for staying with Platinum Vacations! We appreciate the feedback about your vacation and hope to see you again real soon!

Thank you for this kind review! We are so glad you enjoyed your stay Hope to see you next year!!!

Thank you for your feedback! We're so pleased you enjoyed your stay! Returning guests also receive an additional 10% off their next stay, so make sure to book with us again when you come back to the beautiful Emerald Coast! We hope to see you again soon! - Platinum Vacations of Destin

Thank you so much for your feedback! We're thrilled you enjoyed your stay and hope to have you back again soon!

Thank you for staying with Platinum Vacations! We appreciate the wonderful feedback about your vacation! Hope to see you again real soon!

Hello Candice, I'm glad you enjoyed your stay with us and look forward to seeing you again. We have let the owner know about the bed and she is in the process of replacing it. We appreciate you letting us know. Thanks Again

Thank you for staying with Platinum Vacations! We are having the water pressure evaluated by our maintenance team and window coverings installed so this isn't an issue for future guests. We do have maintenance available 7 days a week for any guest concerns, as we want your stay to be nothing less than perfect! Unfortunately, the beach rental chairs issue is ongoing and something that isn't in our control. Thank you so much for your feedback and we hope to have you back again soon!

Thank you for choosing Platinum Vacations and we are looking forward to your next booking.

We are so glad you enjoyed your stay, Brandy! You're right, those room numbers are a bit confusing in the Beachside Two condo tower. There are signs posted near the elevators at every floor detailing which rooms are on which floor, but would be easy to miss if you didn't know they were there. We are always available to answer arrival questions for our guests. We hope you'll come back and stay with us again and enjoy a 10% discount on your next visit! ~Platinum Vacations of Destin

We are sorry to hear of your dissatisfaction with the property. we did reach out to you and offer to send out the cleaners back out witch you declined to have recleaned. I also explained that we do have our properties sprayed for bugs quarterly and could have our maintenance come out and respray and again you declined any service . I am a little confused since this condo is not carpeted. I will contact building maintenance about the outside showers.

Thank you for staying with Platinum Vacations! We are so happy you enjoyed your stay with us! We like to keep to the highest standards of cleaning for our properties. We have staff on site 7 days a week to address any concerns if we were made aware of them. Thank you again for visiting the Emerald Coast and we hope to see you again very soon!

Thank you for the review and the feedback. We always strive to improve our services to ensure guest satisfaction during their stay and have passed along your comment about the mattress to the owner of the property. We do have maintenance staff on site seven days a week to handle issues as they arise when we are made aware of them - we have corrected the headboard issue.

We are so glad you enjoyed your stay and appreciate your feedback! We would love to welcome you back with a 10% discount on your next visit! ~Platinum Vacations of Destin

We are so sorry that you were not able to come on your vacation. I am sure it was very disappointing. We will touch base with the Insurance Company to see what the status is of your claim. Often times the insurance company has questions about your cancellation. Please double check your email to see if they have reached out to you and are waiting on a response? We completely sympathize with you that you were unable to visit however; the rating that was given is somewhat tainted since the guest cancelled the reservation and never stayed in the unit. This unfortunate situation should not cause any harm for this owner and its rating. This is a very lovely condo on the beach and many have enjoyed their vacation at this property. We have had a very good relationship with CSA Travel with previous claims. I am sure once they have all the documentation they requested, then the claim will be completed. We do hope that you can reschedule another time to visit our area. If so, we can offer a 10% guest discount. We would love to have you stay in any one of our lovely beach properties.

Thank you for your feedback , we're glad you enjoyed your stay but are sorry to hear you had issues with housekeeping! This unit has always received perfect reviews, including the cleanliness, so we are absolutely disheartened to hear that you had an issue. We do have housekeeping staff available 7 days a week should any issues ever be brought to our attention. We wish you would have let us know so we could have immediately sent someone over to correct these issues. We never want our guests to have less than a 5 star stay and will go out of our way to ensure that everything is perfect! Please accept our apologies! We are very happy that you enjoyed you stay with us. I address the issues with our cleaners and correct the problems and cant wait to see you next year .

We are so sorry you had a bad experience at The Beachside resorts. They are one of the older and more popular buildings and do not allow beachside one to go back and forth between condos . There is security to prevent stragglers from wondering between resorts. The equipment left in the units are from other renters who couldn't take with them so they kindly left for the next guest. We do require a phone call to report any broken or anything that we may address in a timely matter. Please let us know what amenities you where not able to use because all amenities are accessible but may cost a fee like it explains in your contract. I will have our housekeeper move the bed out away from the wall a few inches to prevent the bed from hitting the wall. I will also have our maintenance look at the closet doors that are hard to use. Again we are Truly sorry you had a bad experience with Sandestin Resort.

Thank you so much for your feedback and staying with Platinum Vacations! In the email we sent you, confirming your reservation, the following information was provided: Receiving Arrival Instructions: Seven days prior and again 24 hours prior to arrival you will receive a text message from with a link to your reservation details, including keyless entry codes, gate codes, and internet information. You will also find instructions pertaining to check-in and check-out, your specific rental property and tons of information about the area. If you have provided a phone number that does not allow text messages, please reach out to us for an alternate method of accessing your information. Unfortunately, when the reservation was made, a working phone number to text was not provided. We will evaluate the mattress and maintenance has already fixed the faucet/hot water issue. We're thrilled you enjoyed your stay and hope to have you back again soon!