8/10 Good
Blair H.
Jan 10, 2024
Liked: Cleanliness, check-in, communication, location, listing accuracy
Almost a disaster, Management Company saved the day!
House is lovely, everything was as advertised and we'll likely rent here again. However, we only were able to stay for two of our planned 17 days. Hopefully this doesn't violate any terms of the site with this review, but it's a review of the Management company and not the house. If you are a frequent traveler you're going to run into over sold flights, over booked hotels, and all manner of snafus. Stuff happens, it's just the nature of travel. Well, to our dismay, upon arrival we were informed there had been a mix up which resulted in a double booking and we could not stay (long story on why we needed to move... but we agreed with the logic and it's not important) . As you can imagine this was a panic inducing start to the trip as it was the Christmas high season. I can not speak highly enough of Magali and her Island Escape SXM team in both owning the problem and moving mountains to source another property for my family during what seemed to us to be the busiest Christmas on the island since Irma. So really this review is to say; if you rent this house, you're going to be in good hands because the owners have engaged a top flight management team that really cares about doing the right thing and providing great customer service.
Blair H.
Stayed 17 nights in Dec 2023