Owner's Response: The owners of this property had just checked out before the complaining guests arrived. They had spent several weeks working on decor, replacing and repairing their beach home as many owners do when they visit. The company CEO had personally inspected the property after the housekeeper had finished preparing it for these guests. Not one of their cleanliness issues are accurate. Even the deck and deck furniture was clear of leaves and clean including the grill. The back yard is fenced and lavishly landscaped. There was absolutely no oder or dog poop that she was aware of. As far as the golf cart goes when our agent delivered the golf cart keys to the guests upon their arrival they were quite hostile because they thought the keys should have been there when they arrived. He reminded them that their paperwork which they had previously received states that the keys would be delivered as soon as they notify us they have checked in. He further explained that the reason for this policy is to verify they have a current drivers license and make sure they know how to operate the golf cart and are aware of this 5 star resorts golf cart rules. These carts are individually owned by the property owners and they depend on us to make sure they are legal and properly operated as the resort will fine the owner not the guest and or suspend their cart privileges. A new golf cart cover was on order. The agent also told them if they had any questions to be sure to call. There is a concierge book in the property that has a choice of several service or emergency numbers available including the main switch board 800 number where they can just push the department of their choice. The disconnected number belongs to one of our staff who was recently called to Iraq. His phone was "put to sleep" not disconnected. This has not caused a problem for any of our guests. These guests did not call us during their stay to ask for any service or assistance. The internet worked fine for the owners as well as all of the previous guests who have stayed there. We have since checked and the bike tires are fine and so is the internet and the dryer. The TV was unplugged probably by the owner during their cleaning and working. We are sure if the AC had quit working they would have had no problem getting a hold of us. Every once in a while a seasoned guest like this comes along looking for compensation. We believe this to be the case.