Serendipity - Glorious Views, Ideal Location, Full Staff, Pool &Tennis

What a great location for me and 10 of my Girlfriends for out 25th Sisterhood anniversary. The house is great and the Staff even better. They made sure everything was taken care of for us. They are the heart of the home. Thank you so much for taking such great care of us. We miss you already. Peace and Love

We were a family of 11 and have stayed in various houses over the years. Specifically also in Jamaica. The house was a great set-up for us with 3 bedrooms upstairs and 3 downstairs since we had 3 rooms being adults/parents, then the 3 below by the pool being the teenagers. The staff was lovely and the food was delicious every meal! They utilized the notes we sent down in advance well, and all was done as requested, along with the various Jamaican delights at each meal. The views are perfect, we felt very safe and secluded, and it was also nice having the bedrooms being air conditioned. And we LOVED having our very own tennis court right on the property - we played every day! We cannot wait to go back to this house again and only hope all the same staff will still be there... Otis, OJ, Rosemarie and Rhinard, as well as Delroy - thank you for a fabulous and most enjoyable stay. And also to Richard for checking in on us from time to time - much appreciated! -The Harris Family from Delaware

Fantastic service by all house staff ! Elegantly decorated. Nice pool.

There are a few things to consider though. Communications right before the trip were just ok....some questions went unanswered, and the flow of information was on the slower side, which made it harder to plan things. Would be nice to communicate directly, instead of thru homeaway.com. The common areas are not air conditioned. Because we were there in early July, it was hot and meant we had to contend with both the heat and the mosquitoes. There was always a breeze, but it was still warm. Wi-fi was just ok, and a couple of the bedrooms didn't get a signal...so those folks had to be in the common areas to get a signal. Construction just started next door, so noise became an issue. If the common areas were air-conditioned, it would mitigate both the heat and the mosquitoes....and some construction noise. Ensure the manager sends you the ground rules regarding the house driver (i.e. hours per day and what locations/distances are included in the daily rate). This would help avoid any misunderstandings regarding the service. Also helpful would be to have a one page instructional guide in each room to explain the tv/remote settings. The settings are simple, but it would be helpful. Get to Scotties restaurant for the best Jerk Chicken around !

I was part of the group that stayed at your wonderful villa the week of April 23-29. I just wanted to say what a great time I had and a large part of it was because of the outstanding staff, especially Melissa. I have a new best friend in her. Because of her I also have a new skill. I sat with her on two different occasions and learned to fold table napkins in different designs. Thank you so much for allowing us to stay and enjoying what was a splendid vacation.

On behalf of my wife Margaret and our daughter Abby,

Best Regards,

Ron M.

Serendipity was AMAZING! I took my hardworking and dedicated staff there for a much-needed break to celebrate our 10th year anniversary. Having traveled to Jamaica 4 times, staying in some high-end resorts that cost a ton of money and left me feeling like I was on a school field trip and thus, missing out on real Jamaica. I was looking for a more personal and authentic experience for my guests and we definitely found it here!

With that being said, honestly, I was a little nervous about wiring money to a foreign country to book accommodations for 10 people that I had only seen pictures of online. However, working with Nicole immediately eased these worries and made the entire process simple as she answered all of our questions with detail and care.

With that being said, the pictures online don’t do justice for this Villa! Serendipity is actually much larger, more spacious and even better than the already awesome pictures show. It is open and airy, simply the perfect balance of elegance and comfort. It is well maintained, very clean and simply gorgeous! The views from each bedroom were above and beyond all of our expectations. As well, each room having a private bath makes it nice when traveling with others. The location is 20 minutes from the airport and was the perfect home base for activities any where else you would like to visit while there.

Furthermore, we were all extremely pleased by the warm and friendly staff that felt like family from the minute we arrived. That coupled with the expertise of our sweet Melissa, the Butler, as she made everything seem easy and simple to arrange our individual and group outings. As well, Melissa made sure she presented every meal in the most beautiful way possible right down to the tiniest of details. Melissa also, took care of us, with her beautiful smile, demeanor, daily surprises and fun whether we stayed poolside, relaxing in the open spaces of the villa, or by providing us with everything we needed to know before excursions to make them the most enjoyable.

In fact Melissa and Earl the grounds man even taught us the real Jamaican way to play dominoes! They say I’m ready for Trench town next visit! What’s more, Earl kept everyone happy with his singing and happy nature while keeping the pool and grounds impeccable Every.Single.Day! Miss Ruby, our fantastic cook went over and above to provide us with the ultimate, most delicious authentic Jamaican menu, which we are all still dreaming about since we left.