Owner's Response: We built our home 25 years ago after spending 10 years renting. It was and continues to be a great love of ours both personally and as a family. We also enjoy sharing it with our guests (some very long term) and their appreciative, unsolicited reviews up to now have been gratifying. It snowed a lot the week after we left from our annual New Year's family weekend. On January 6th Diana Lacey inquired about and reserved the upcoming holiday weekend just one week before their stay. So to doubly prepare for the guests arrival, I went back up to shovel snow from both the roof and the driveway and brought up more firewood for them. I left with the driveway accessible and snow removed from the roof to prevent any possible damage. I've always maintained it in that manner and it never had leaked so I left confident that all was well taken care of. When the weather forecast reported an enormous amount of snow I called the Ranch maintenance. They told me they were having trouble keeping up with plowing the roads & weren't able to address clearing driveways. We then called the guest to inform her of the weather conditions, the probable "4 wheel drive only" condition of the driveway and offered to let her change her dates to avoid any weather issues. She checked with her family and called back to say they were excited and that there would be no problems with them and snow. To make sure they were ok, I called an hour or two after their arrival. The guest said they made it there safely, the kids had already discovered the igloo (from Xmas guests) and that the house was fine. So we assumed they would have a fun weekend. On Monday morning just before their departure, we called them to make sure they understood the laundry procedures when checking out. The guest informed us that the leaking roof put a damper on their weekend. When asked how long it had been leaking they said since they arrived and that our neighbor told them it happened all the time at our home. I told them that was B S, that the roof had never leaked and asked why they couldn't give me the decency and respect to call us immediately like, I assumed, anyone would do (we are lucky to have called them). That was about 9:30AM and check-out time is 11AM. I told them I'd be there in 3 hours. I made it and spent the next 6 days dealing with and minimizing the damage. Roofers are still not available for repair. Though it's painful, I guess I can live with one unhappy guest in 25 years.